Job Role: Concierge (Ref 6209)
Location: Tunbridge Wells, TN2
Job Sector: Property Services
Hours: Saturday and Sunday 07:00-15:00
As Concierge you will contribute to our vision of being the UK's favourite residential property manager by:
Provide a high standard level of customer service to our residents and all visitors to the development.
Act as main point of contact at the front desk.
Assist with on-site deliveries, customer queries and service requests.
The Concierge reports directly into the Building Manager
You will be a well spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.
FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.
Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
Manage on site booking requirements for key access areas, in and around the development.
To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
Manage and administer customer deliveries and returns, via development systems and protocol.
Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
Investigate first level complaints within the development.
Provide regular communication to customers with initial queries to resolution.
Monitor the CCTV cameras / security access to review and track security concerns
Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.