The Storage and Backup Engineer role includes but is not limited to support, maintenance, architecture and design, project delivery and customer engagements.
Providing third/fourth level escalation support for Managed Services.
Performing infrastructure deployment and capacity expansion to deliver managed backup services.
Participate in technology updates and maintaining reliable core infrastructure by ensuring that software & hardware are updated to supported and secure levels.
Performing professional services engagements for clients.
Responding to escalations, resolving issues and executing changes in a timely manner.
Integration of new clients and additional client services, including; client liaison, design critiquing and build/configuration of client backup solutions.
Execution of engineering projects, either locally or as part of a global team, including project planning and management, creation of design specifications and completion of project tasks to agreed milestones.
Work with customers and vendors to resolve escalated issues in a timely manner.
Daily review and update of open trouble tickets being worked on with the aim of keeping these to a minimum.
Work with clients, Project Managers, CSP’s and Network Engineering teams to provide client services and installation.
Perform professional service work for clients.
Preparation of client supporting documentation.
Involvement in out of hours for escalations.
Significant knowledge and understanding of NAS, backup and storage technologies.
3+ years working experience in operation and infrastructure support for a number of the following product, technologies and associated management tools:
Extended knowledge of the following backup features:
Does this sound like you?
To apply, please send your CV with a covering letter using the form on this page.
People Help People
People are our biggest asset. We place a premium on building individual relationships with our clients. People helping people is the way to makes sure systems work as they’re supposed to.
We work hard to achieve the goals we set ourselves. For our people, we encourage a caring, inclusive and creative environment. Work-life balance is a real thing, and the pandemic has allowed us all to rethink how we work.
Our people enjoy fresh fruit throughout the week, the flexibility to work remotely, a generous holiday allocation, time off for personal appointments and free car parking.
Diversity is important to us. We recruit and employ based on merit. And we have created an inclusive workplace where people are valued and respected.