As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.
Become a focal point for technical issues for our clients and make sound decisions quickly.
Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency
Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
Analyzing customer feature requests and forwarding them for higher level escalations.
1-3 years of experience in Technical Support OR Networking OR QA of Network/Security products
Prior experience with web servers (Nginx, IIS and more)
B.S. in Engineering/Computer Science or equivalent experience in a technical field an advantage
Knowledge of Networking Protocols (TCP/IP, HTTP, DNS, SSL)
Prior experience with Linux and other Unix operating systems
Skills with routing protocols (BGP, OSPF) an advantage
Proven problem solving skills with a strong sense of customer commitment
Excellent communication (written and verbal) and interpersonal skills
Prior scripting experience (Python, Perl, Shell) an advantage
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.