Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
We are currently recruiting for a Customer Service Administrator to join our Midlands division's Customer Service Team.
The main purpose of this role is ensure that administrative support is provided to the wider customer service team, putting the customer at the centre of everything you do and every decision you make, helping the team to deliver a great customer experience and achieve their customer satisfaction targets.
Management of data within CRM system and monitoring the journey of our Customers
Managing and dealing with incoming emails and re-directing when necessary
Pursuing contractors for progress updates through to satisfactory completion of work orders
Liaising with Finance & Commercial team in processing purchase orders and contra charges
Processing customer service timesheets
Update latest cost estimates on a monthly basis
Issue standard key stage post completion communications to customers
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
We have a great benefits, lifestyle and reward package to include:
Flexible working options
28 days annual leave
Saving scheme with shares in the company
Private Aviva Healthcare
Private pension up to 12.5%
Healthshield Cash Plan
Cycle to work
Life assurance and personal accident cover
Free Counselling advice
Cashback and retail discounts