Customer Installation Engineer
£24,000 - £30,000 depending on experience
Permanent, Full time
A BIT ABOUT US
Here at Trooli, we’re on a mission to banish buffering, vanish video call embarrassment and clear up
those “up to” speed claims that give broadband a bad name.
How? By providing our new, guaranteed, ultrafast, full fibre broadband speeds to as many
communities as possible across Kent, East Sussex and beyond.
We’ve already got the great network, now we need more great people to take us even further.
Think you can help? Here’s why you should get in touch …
- We’re passionate about growth
We’ve come a long way in 2 years, from nothing to 50,000+ premises passed, 10 staff to over
100 and are now one of the most respected altnets in the industry – and that’s just the start. But
it’s not just our network, we’re passionate about ensuring our employees grow with us too.
- We’re passionate about our people
At the heart of our culture is a belief that a company should be much more than politics and
processes. That doesn’t mean these don’t exist, but it does mean that our people are the most
important part of our business, that life here is that bit more fun and our high staff retention rates
are something we’re rightly proud of.
- We’re passionate about our customers – wouldn’t it be nice for a broadband network to be
independent of Openreach and have complete control of where it builds and the experience our
customers receive? Well, that’s exactly what Trooli is and with an Excellent Trustpilot rating from
our customers, it’s clear we’re doing something right!
Still interested? Read on…
Some companies would define the job as installing broadband to our new customers. We think that
downplays it a bit…. You’ll be one of the key faces of our business, the 1st person our new customers
see as you make their dream of ultrafast broadband a reality, the person they remember and as much
of a reason why they’ll give us 5 stars as the ultrafast broadband you’re installing. Confident of giving
our customers a smile as well as ultrafast broadband? Here’s what we’re looking for…
THE DAY JOB
Provision of FTTP Broadband services in both residential and business premises
Deployment and commissioning of customer premises equipment including ONT and router
Deliver professional and concise customer handover
Self-audit all works and ensure it meets all applicable technical and operational quality
Work efficiently and tidily, maintaining a clean environment at all times
Respond effectively and appropriately to all customer requests and enquiries
Complete work to agreed time scales
Comply with Health & Safety standards
Ensure that all work activities comply with environmental regulations
Ensure the use of plant and tools are conducted in a safe manner, meeting the
requirements for operation of the specific equipment
Comply with company Transport Policy
The role is principally working within a customer installation team. However, you may also be
required to carry out cabling work on our core distribution network.
WE’D LIKE TO SPEAK TO YOU IF…
You will be able to develop excellent working relationships within your team, with your
manager, and with other teams within Trooli
You strive to make efficiencies and work smarter
You have excellent organisation skills.
You are a clear and concise communicator
You are physically fit to carry out manual handling
‘Can Do’ mindset with focus on customer satisfaction beyond expectations
A collaborative and innovative approach to service delivery and problem solving
Full UK Driving License
WE’LL LOVE YOU IF…
You have fibre installation/splicing skills and experience in fibre welcome but not necessary.
Good understanding of WiFi and various broadband capable devices and be able to demonstrate
this to customers
Good understanding of fibre terminology and able to communicate this effectively to customers
as well as colleagues within the business
Well-presented and able to demonstrate a professional image as the face of the business
Self-motivated and able to work independently on a solo basis
Able to demonstrate empathy with customers and colleagues – personable and friendly
Calm under pressure and ability to work in a methodical way in a busy environment
Proactive and efficient, and willing to go the extra mile for customers
Passion for our purpose and mission
Strong fit for our brand and organisational culture
AND IN RETURN, YOU’LL GET…
25 days paid holiday, plus bank holidays
Generous life insurance policy
Company sick pay after qualifying period
Friendly working environment
Employee referral scheme
Cycle to work scheme
COVID secure and risk assessed employer
be transparent and honest with our customers and with each other.
be excited about what we do.
invest in each individual.
work smarter, not harder.
support and collaboration.
we do what we do well.
If you think you are the person we are looking for, please send your
CV to email@example.com prior to the closing date