Do you currently work as a Field Service Technician or Engineer, maintaining analysis instrumentation, measurement and control equipment?
Would you like to bring this experience and support a largely pharmaceutical customer base, working with state-of-the-art analytical systems, within the water treatment industry?
SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.
Bringing together like minded people and experienced professionals, we continue to develop advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.
What will you be doing as a Field Service Technician?
You will be a key part of the Aftermarket Platform Centre of Excellence, working in the Analytical Instruments (AI) field service team, predominantly carrying out preventative maintenance, testing and calibrating Total Organic Carbon (TOC) analysers. There will also be an element of reactive repair work as well as the opportunity to validate new start-ups and installations.
Responsible for scheduling and planning your own workload, your customer focussed approach will be vital to achieve business priorities whilst working safely, compliantly and efficiently within your defined group of customer accounts, with specific activities including:
Support all instrument related technical service activities including parts refurbishment, instrument validation, inspection, troubleshooting, repair and performance testing
Perform water analysis and/or collect samples for shipment to designated laboratory for analysis and diagnostic testing, repairs and test / calibration routines on related instruments
Logistical and administrative duties such as maintaining inventory of spare parts stock, ordering materials, preparing job status and technical reports, generate customer deliverables, i.e. repair letters, calibration certificates etc.
Keep up to date with all Factory / Field Service Repair Quality Operating Instructions (QOIs), including all applicable safety procedures and demonstrate proficiency performing all associated test and calibration routines.
Displaying knowledge of your individual customer requirements is essential to this role, whilst ensuring compliance in all aspects of environmental, health and safety policies and procedures. This will be coupled with a solid understanding of the specific installation, operating and performance qualification requirements needed to meet all customers’ expectations.
What will you need? (Experience and qualifications)
With a technical background and commitment to working in a field based role, you’ll be based from home and on the road most days, so you’ll need to be highly organised to plan your diary and prioritise your varied workload.
With full autonomy and responsibility for your customer base, you’ll need to understand individual needs to ensure accuracy of service and that deadlines are met. With excellent all round communication skills, additionally you will need:
Technical qualification, ideally to degree level (or equivalent) in Electrical / Electronic, Chemical or Instrumentation Engineering
Applied experience and knowledge of relevant analytical instrument systems, ideally in the pharmaceutical, water treatment or similar process industry
Field experience in technical environment where troubleshooting and customer relationship are top priorities
Strong computer skills with MS Office, Oracle and ability to learn other software applications (Salesforce)
Fluency in both written and spoken English with any additional language skills beneficial
Full UK driving licence and with ability to travel up to 70% of the time.
Your combined customer service skills and technical expertise will be central to success in this role. With an ability to clearly communicate and present solutions, you will be organised and have a track record of driving cooperation and team work.
Join the Resource Revolution! SUEZ Water Technologies & Solutions looks for innovation everywhere and now has more than 50,000 customers and 10,000 employees around the world. For more than 100 years SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now.
We offer a great work environment, with professional development and challenging careers along with competitive reward & benefit. SWTS is an Equal Opportunity Employer, with employment decisions made without regard to any and all characteristics protected by law.