Hours: Monday – Friday; 38.5 hours per week
Job purpose/ key responsibilities
We are currently recruiting for an IT Service Engineer. You will have experience in a similar role and will be joining a highly motivated and dynamic team based in Bellshill.
We are a proactively focused and exciting team with a high work ethic - you must be willing to go the extra mile. In reward, we keep a relaxed working environment and focus on our internal culture and rewarding our people.
Responsible for providing IT support via telephone and remote support software at a triage & 1st line support level to IMV customers.
Troubleshooting of IMV imaging equipment such digital x-ray applications and basic networking issues.
Logging service issues within our CRM system, sustaining a high level of communication at all levels.
Working to a fixed timescale, complying with our internal escalation process as required to ensure swift resolution for the customer if unable to resolve at stage one.
Providing a high level of customer service to a wide range of customers, including those with minimal IT knowledge.
Liaison with 3rd party vendors as required. Compliance with all Service processes.
Any site visits as required.
Educated to HNC/HND level in a relevant technical or IT subject would be advantageous.
Previous networking experience in particular installing and debugging TCP/IP domain networks.
Previous customer facing experience
Knowledge of SAP or other CRM systems would be beneficial but not essential
French language skills would be advantageous not essential.
Competencies/ key characteristics
An open and flexible approach to customer service is a key attribute.
Ability to meet strict deadlines set by customers.
Good problem solver.
Enthusiasm to learn new skills.
Good written and verbal communication skill.
Calm under pressure.
Willingness to travel.
Package: Competitive base salary; Company Profit Scheme; Company Pension Scheme; Life Assurance Cover x 4 basic salary; Private Healthcare (single cover); Flexitime
Applications to [email protected]