We have a fantastic new opportunity for a Fraud Recovery Handler to join our talented Counter Fraud Services team in either Haywards Heath, West Sussex, or Salford Quays, Manchester.
Looking to expand your career and enhance your technical skills? This could be the role for you! We’re looking for an individual with strong analytical and problem-solving skills, having potentially previously worked in a fraud and recovery team. The main focus of this new role is to recover all outlays and fees incurred on repudiated claims within the Counter Fraud Services (CFS) team.
To investigate and manage potential fraud risks and fraud recovery cases with a view of protecting the business, identifying fraud and pursuing all costs incurred by the business, including exemplary damages where appropriate
Handle a personal caseload of potential fraud risks and fraud recoveries in accordance with department SLAs, FCA regulations, and legislative and policy guidelines
Caseload to include desktop handling, with direct interaction with policyholders, third parties and witnesses; extending to incorporate telephone-based interviews and written communications, as well as the appointment of external specialists to include investigators, law firms and motor engineers
Produce high quality written reports and advice for the business
Provide advice and support to business areas with regards to potential fraud risks and fraud recovery opportunities
To instruct panel litigators to issue tort of deceit, tort of conspiracy legal proceedings and control panel to provide us with the best recovery outcomes
To conduct asset checking, identification and reporting against defendants (third parties) and to ensure evidence is collated in accordance with legal requirements and governance
To instruct, advise and control assets recovery specialist and high court enforcement agencies, in order to recover assets against defendants
To instruct, advise and control recovery alternatives where payment of due monies is not forthcoming, such as charging orders against salary and/or residence or business premises
Skills, knowledge & experience
Strong motor claims and policy experience
Proven track record in investigating fraud risks impacting on a motor insurer
Proven experience in claims recovery or debt recovery
Desirable experience with complex fraud recovery, including experience with tort of deceit, tort of conspiracy, assets intelligence and recovery applications i.e. charging orders
Excellent negotiation and influencing skills
Good time management and organisation skills with the ability to prioritise work
Strong analytical and problem-solving skills, with the ability to adopt a logical approach to resolving problems
Desktop fraud investigation, to include telephone interviews
Appointment and management of external fraud service providers
What can we do for you?
We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer..
Fantastic training and development opportunities
Employee benefit packages to suit your lifestyle
A day off for your birthday
The opportunity to take a paid day off each year to do charity work
A health cash plan
Help with travel expenses
The opportunity to buy additional holiday
Company pension scheme
Group life assurance
Enhanced maternity and paternity pay
Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.
For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.