AVR is an industry-leading IT Security provider with over 200 customers including major brands such as Volkswagen, Bupa, Specsavers and many more.
ABOUT THE ROLE:
Our Helpdesk Support Engineers are part of the Technical Team and are responsible for providing 1st level helpdesk support to our customers.
The Support Engineer role will involve managing support calls and emails to completion either by resolving the problem or escalating it to the relevant party as well as provisioning and setting up mobile devices (phones and tablets).
Reporting to the Support Manager, you will be responsible for:
Answering calls that come to the Helpdesk in a friendly and professional manner.
Call-logging of all incidents, queries and requests; taking notes and determining next action.
Updating and progressing outstanding calls
Call prioritisation and escalation of incidents and problems.
EXPERIENCE AND PERSONAL CAPABILITIES:
Recent graduates this is a great development role for you.
Minimum of Bachelor level degree ideally in Computing, IT or related subject
At least 6 months experience in a customer facing role and excellent customer service and communication skills
Must be able to quickly learn new skills and demonstrate an interest in new technologies.
Excellent verbal and written communication skills
Demonstrate accuracy and attention to detail in their work
Ability to schedule tasks, work unsupervised and follow procedures
A “can do” attitude
WHAT’S IN IT FOR YOU?
23 days holiday
Birthday treat of a half day holiday
This is a great role to work within a small cyber security specialist. The role will offer you technical training and certification opportunities as well as exposure to customers via support work.
Job Type: Full-time