- Remote access software
- Microsoft Windows Server
- Microsoft Exchange
- Communication skills
- Operating systems
Aspire Technology Solutions is one of the fastest-growing IT companies in the UK. Established in 2006, we have experienced continuous double-digit growth.
We were proud to be named as the North East Business of the Year in the 2020 North East Business Awards.
We provide end-to-end business technology, including infrastructure, connectivity, voice, and managed and support service solutions.
We’re a people-focused business, employing over 150 people, with a culture of continuous development where we like to work hard to deliver outstanding results and have fun along the way. We have ambitious plans to continue to grow the business and be one of the best places to work in the North East.
Our success is driven by our technical excellence and underpinned by our passion for delivering outstanding customer experience.
About the role:
We’re looking for an End User Support Engineer with a strong technical background with a solid experience in technical support. The End User Support Engineer will be responsible for resolving technical issues and requests whilst maintaining a set of KPI targets.
The successful candidate should be a driven individual that enjoys problem-solving and taking control of situations to drive technical solutions whilst putting our customers’ needs first.
Some of the technologies the candidate would be expected to deal with include: Windows Desktop, Windows Server, Microsoft Exchange, Microsoft Office, Microsoft 365, Remote Desktop Services, mobile device management platforms, physical hardware repairs and Printing solutions.
Duties and Responsibilities;
Diagnose and fix critical IT issues
Liaise directly with customers regarding technical issues
Identify reoccurring technical faults and apply measures to mitigate issues occurring again
Resolve technical issues
Assist team members with technical support
Maintain a set of KPI targets
Managing critical IT issues with customers to efficiently resolve the situation
Knowledge, Skills, and Experience Required;
A high level of technical skills is essential for this role, with a good understanding of various operating systems, Microsoft products, and Hardware.
At least 2 years’ experience in IT
Integration skills and working with different departments (Provisioning, Field, Customer services)
Good understanding of general Desktop, MS Office, MS O365 and server knowledge.
Good communication skills
Good documentation skills
Able to work well as part of a team and individually
Maintain awareness of new and emerging technologies
Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
Highly motivated – sets and achieves challenging goals
Quality management – the ability to look for ways to improve and promote quality.
MTA – desktop, cloud, server, networks and/or security
Related Academic studies
Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-around standard of education and have a good knowledge of current IT technologies.
Location and Working Arrangements:
The position offered is based out of Aspire’s Gateshead Head Office. However, you may, on occasion, be required to work at customer locations throughout the UK.
The working hours will be 12 hour shifts, working four nights on four nights off.
It is expected that the successful candidate will be able to accommodate changes to their working hours.
25% uplift in salary as a shift allowance
Reporting and Department:
The role will report directly to the 24/7 Team Leader and will be part of the Support Team.