Pall Water provides complete water and wastewater treatment solutions to serve municipal and industrial customers around the globe. Our reliable technology has been trusted for decades to provide complete solutions; protecting your assets, your investment, and your business. In addition to providing proven technology, we also offer a wide range of services to support all of your water treatment needs.
Purpose of Position
Highly skilled in Electrical automation and mechanically minded the ideal candidate will be completely committed to great customer service.
You will be the “Go to person” for customers in your region and demonstrate a tremendous ability to work alone and unsupervised. You will be working across the EMEA region but mainly focusing on France, Belgium and the UK and expected sometimes to travel sometimes at short notice Monday-Friday with the occasional weekend work.
Responsible for planning service visits directly with the customer
Generating on time professional reports for internal and customer submission
FAT/SAT and Field Service support activities
Remote Technical support
Fault finding and investigation.
Quotation preparation of Spare parts and Service work.
Generating Risk Assessments and Method statements
Delivering customer based training of Pall Water systems
Assignments will involve travel to specified sites (both domestic and international)
Effectively deliver presentations, including the ability to communicate with learners from various technical backgrounds: i.e., discussion leading, questioning, responding and fielding skills.
Assist in the development of service products to expand the service product portfolio
Amount of travel required: 70%
Background and Skill Requirements
Relevant technical apprenticeship with 2-3 years related work experience
Bachelor’s degree in Electrical/Chemical Engineering preferred
Multilingual proficiency English required, German and French desired
Technical qualifications in Electrical or chemical engineering (Mechanical considered)
Demonstrate proven mastery in relevant field service competencies, including but not limited to process knowledge; PLC and HMI Skills; installation and start-up of controls hardware and network (Ethernet, DeviceNet,). Ability to read, understand, comment and red line technical drawings.
Experience in a similar role with a proven track record
Ability to read, understand and comment of PNID
Demonstrate ability to interpret and work effectively to execute all aspects of the remote or on-site service event, while maintaining/developing good customer satisfaction.
Communicate effectively, both written/verbal delivery and effective listening, both internally and externally.
Demonstrate a polite, considerate and professional manner in all forms of communications at all times
Demonstrate ability to utilize in-depth knowledge of customers, vendors, suppliers and contractors, part, equipment, process controls and materials to achieve desired results.