Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?
As a DevOps Support Engineer in Kainos, you will be part of a technical team responsible for supporting and developing high quality solutions using Microsoft products, specifically the Microsoft Dynamics CSM alongside NodeJS. You will work in a collaborative and fast-paced environment providing the incident and problem management capability for our clients. You will act as a point of escalation for the Service Desk providing technical support. You will engage and liaise with various IT support teams, business functions and third-party suppliers in the investigation, escalation and resolution of incidents and problems, to ensure that Service Level Agreements (SLA) are delivered for the clients. You will work with project delivery teams in transitioning new projects to the support department, client onboarding and developing knowledge or client-specific system modifications. You will also get the opportunity to learn about new technologies and approaches, with talented colleagues who will help you learn, develop and grow.
Minimum (essential) requirements :
Previous experience in an ITIL compliant support environment
Previous experience of supporting (L2\L3) Microsoft Dynamics CRM applications - 3 years
Previous experience of providing 24X7 support
Experience of incident triage - debugging and troubleshooting business critical applications
Microsoft Dynamics certification - MCP : Microsoft Dynamics 365 Customization and Configuration (MB2-716)
Previous experience of working with or part of a DevOps team
Evidence of good communication skills, (verbal and written) with the ability to communicate issues to technical and non-technical stakeholders
Evidence of active participation in knowledge sharing activities, both within the team and with wider non-technical audiences\stakeholders
Evidence of experience of training, mentoring & onboarding of technical and business users
Evidence of experience of documenting processes for both technical and business audiences
Flexibility – able to travel to the client site if required (on an as needed basis)
Practical, pragmatic and self-motivated
Ability to take ownership with integrity and work to a high standard
Collaborates with others and seeks guidance or direction where needed
Inquisitive and strives for continuous improvement
Who you are:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day, and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience.
These values, applied collectively, help to produce an outstanding Kainos person, team and culture.
Kainos is a high-growth IT services company providing digital technology solutions and agile software development to enterprise customers. Across our 30-year history, we have worked on transformational projects across government, NHS and a myriad of private sector clients.