We're the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.
As an Operative most of your working time is spent in our unique and wonderful outdoor environment and your daily tasks will vary and will contribute to the maintenance, conservation and improvement of the West Midland regions waterway network for local communities and visitors to enjoy. In this role you will be working in the Birmingham area.
Our Operatives are required to work an annualised hours system which includes working any 5 days out of 7 including statutory holidays, so you must be happy to work a rota, which will include some weekend working. You will also be part of a 24 hour operational standby team responsible for providing emergency cover for the waterway. This flexibility is very important in order to be certain that we can respond to critical needs when they occur.
Knowledge, Skills/Qualifications & Experience :
working outside, ensure that the customer experience is maximised by providing outstanding levels of customer service in accordance with defined standards and promote Canal & River Trust by maintaining a professional approach at all times. You must be confident and happy to perform outdoors physical and varied work.
to provide a comprehensive service in relevant area(s) of craft expertise to the waterway teams to ensure that work undertaken on designated sites is completed to defined standards
undertake water control duties including the operation of structures eg locks and bridges in a safe manner to ensure that customers are not hindered in their visit to the waterway.
undertake key duties associated with the maintenance of the waterway and waterside eg towpath litter removal, towpath and access repairs.
ensure that environmental and heritage issues are taken into consideration in all work that is undertaken.
provide a first response for any emergencies/incidents that may occur within the waterway.
support asset inspections. Identify and report any structure failures, breaches, damage or pollution incidents to Area Operations Manager or Engineers.
assist in the planning of all specific craft related tasks in terms of equipment, materials and plant resources
attendance at waterway events
working closely alongside volunteers
Skills & Experience:
you will be familiar with working in a customer facing role
you have high standards and will demonstrate great care in the quality and standard of your work
you will be a good communicator and have excellent customer service awareness - you will be the face of the Canal & River Trust on our waterways and will handle all communication with respect
Basic literacy and numeracy skills
Relevant heritage and environmental awareness eg awareness of effects of invasive vegetation on heritage assets is an advantage
Countryside practice and vegetation skills are also an advantage
Experience using of plant/tools and equipment is desired, training will be given to use appropriate plant/tools to maintain the canal/river environment
Valid driving licence appropriate for vehicle to be driven.
What We Offer:
In addition to your annual salary we offer a competitive contributory defined contribution Pension scheme arrangement, and numerous other employee benefits which can be found here.
We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.
When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and put your skills to use on our waterways.