We’re recruiting for a Service Operations & Provisioning Engineer who will ensure the smooth running of the CASCADE Platform 24/7. This will include ensuring services are provisioned within SLA as well as providing migration support to new customers and working closely with the development team on new CASCADE features and testing.
The compensation for this position will be base salary plus 25%;
1 x Evening shift 16:00pm to 00:30am (25%)
Rota’d on-call every 5th weekend at home with out-of-hours pay. This isn’t your ordinary job, you’re here to revolutionize Cloud distribution whilst working closely with the world’s leading Cloud solution providers including Microsoft, Symantec, Acronis, and more.
Processing orders for all manual workflow products ordered via CASCADE.
Identifying and resolving problems related to existing CASCADE functionality and ensure relevant issues are escalated to the Development Team.
Internal testing of Development releases to ensure they meet internal and external requirements.
Resolving escalations from other internal intY teams and providing advice and training as required.
Assisting and supporting the onboarding of new Partners and customers where required. Reconciling licensing requirements for our Partners and Vendors.
Participating, where appropriate, with the onboarding of new Vendors and services onto the CASCADE platform including the production of order processing documentation.
ESSENTIAL SKILLS & EXPERIENCE
You will have experience working on a Customer Service Desk.
You will have a proven ability to problem solve.
Proven enthusiasm for giving customers the best customer service experience.
Very good written and verbal communication skills.
DESIRED SKILLS & EXPERIENCE
MCSA/MCSE focused on Microsoft Cloud Services or similar technologies or working towards.
Experience using PowerShell and/or SQL.
Managing migrations of users and customers between IT services.
Basic understanding of DNS and all the different types of records.
A 37.5h per week contract that promotes flexible working.
25 days holiday + bank holidays.
Group Personal Pension scheme.
Group Life Assurance scheme.
Group Private Medical Insurance.
Group Income Protection scheme.
Free gym membership.
Free spa membership.
Enhanced paid paternity and maternity leave.
A recognised training scheme.
Free parking on site.
Free food and drink throughout the working day.
Fun, collaborative environment - days/ nights out, sports events etc.
The opportunity to join a rapidly growing business within a rapidly growing industry.
intY, a ScanSource Company is an award-winning pioneer for the distribution of cloud services from the biggest cloud software vendors in the world, including Microsoft, Acronis and Symantec. CASCADE, intY’s self-service portal and the original cloud marketplace, enables partners to seamlessly order and manage cloud services for their customers 24/7. This is all underpinned by intY’s phenomenal people and exceptional multi-vendor support.
Since it was founded in 1997, intY has developed unparalleled expertise and knowledge in distributing cloud services, ensuring that partners have access to the latest cloud solutions at a competitive price, with the training and support to go to market fast. In July 2019 intY was acquired by ScanSource, a leading global provider focusing on point-of-sale (POS), payments, barcode, physical security, unified communication and collaborations, cloud and technology services. intY’s breadth of experience and success in the cloud marketplace is reflected not only in its global reach, with operations in the UK, US and main-land Europe, but also in the depth of its partnerships with the biggest names in the industry. Winning Cloud Distributor of the Year at the 2017 & 2018 CRN Awards it is a Microsoft CSP Indirect Provider, Microsoft Gold Partner, Symantec’s 2017 Partner of the Year & first Cloud aggregator partner and an Acronis Platinum partner.
intY endorses the principle of equality and will strive to ensure that everyone has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, and sex or sexual orientation. Employees can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their employment with intY.