Do you have supernatural IT powers?
Fancy joining a team of IT Superheroes and becoming part of one of the biggest IT support companies in the UK?
PCS Business Systems are a Kettering based IT managed service provider who have grown from strength to strength since 1995. Today we work with over 400 companies across the midlands providing outsourced IT support services. We also engage with another 600 companies each month on areas concerning: equipment supply, project planning, consultancy, installation, security audits, holiday cover and much more.
Our Managed Service offering and method of delivery is unique as we offer a tailored (not bespoke) service. We absolutely pride ourselves on being the most flexible IT support provider in the UK, delivering the very best we can on every call.
Together with a great offering we have a perfectly balanced company culture where life is as important as work. Our website is testimony to this culture. When you land on our home page you’re immediately hit with a playful yet professional vibe, because to be perfectly honest, we don’t take ourselves too seriously.
You will also see our website is not like any other IT companies that you have seen. We’re not shy in saying, we like to stand out, as mentioned earlier, our method of delivery is completely different, so we’ve created a website to complement this, we think it’s good to be different.
If the job you want isn’t listed above, don’t worry!
We’re always searching for great talent so if the thought of working at PCS sends shock waves down your spine then fill out the form below and tell us why you’d make a good fit:
Hello, What's your name?*
Which team(s) would you like to join?
AdminMarketingSalesService DeskTechies in the Field
Can we have your email please?*
What's the ideal role you would like to apply for?
Describe your current situation/position looking for work
Please upload your CV here...It can take a few moments to upload so please be patient!
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Answer incoming support calls via email, telephone calls or website ticket and accurately identify, diagnose and prioritise the required actions.
Enter technical problems, causes and solutions within our helpdesk software.
Contact the customer/end user to provide troubleshooting help and advice.
Track changes, monitor success and feedback to the customer and record actions in the helpdesk software.
Keep mindful of timescales, impact and scale of problems to ensure the customer is kept informed at all times.
Diagnose desktop/laptop/network/server/storage/Virtual Server hardware and software issues by using our managed service software, agents and asking accurate, concise questions in a professional and timely manner.
Seek help and support for more complex or persistent problems to your team mates, team leaders and management personnel as needed or just because you would like a second pair of eyes.
Make recommendations to others within PCS on how best to action needs within a customer’s environment.
SLA’s are key to providing exceptional support so responding to them in an agreed way is paramount.
Keep accurate records, record your steps and update both people and our software.
Provide help and support to an Outstanding level.
Required to have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
Preferably MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Ability to respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available
If the job you want isn’t listed, don’t worry!
We’re always searching for great talent so if the thought of working at PCS sends shock waves down your spine then please send us an e-mail with your CV attached telling us why you’d make a good fit. We look forward to hearing from you!