Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
About this role
We understand and care about what our customers need. ES (Engineering Services) helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.
This exciting team member role in Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT’s 5,700 exchanges and 289 radio sites across the UK, and we maintain 10 data centres and 25 EE sites.
You'll have the following responsibilities
As part of the role you will be required to contribute to an “on-call” by supporting voluntary lists and, if required Formal On Call Frameworks (with a minimum 1 in 4 attendance) to support service as needed by the business. The variation of attendance (including movement to an “on-call” framework is at your first- and second-line manager’s discretion to support service.
Due to the nature of the role and our industry this list is not exhaustive however covers the primarily accountabilities of the role:
Prioritise H&S – To have regard for health and safety, his/her job license and skills as agreed with line manager. Delivers work with full regard of H&S aspects. Carries out on-site risk assessments giving careful consideration to any hazards before starting work and as the work progresses. Inform manager and record near misses/incidents. Is comfortable challenging and asking others to display their ID passes when on BT premises. Complies with all ISO Audit Requirements, including 14001 and 45001.
Inclusive Environment – Responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. Effectively lives by the ES values, leading by example at all times. Excellently supports and works with ES teams to deliver, making our unit an amazing workplace for everyone;
Execute Work with Autonomy – Execute all required work (allocated and self-identified), considering H&S, despite the challenges and environment. Works proactively with Patch Managers and the wider team to work effectively and understand the priorities of the wider team / unit. Actively supports a team of technicians and engineers where required to prioritises and complete work, entering accurate codes and quality notes on appropriate systems (e.g. Eng.com, inventory systems), that are meaningful, and which can be used onward by colleagues and customers.
Low Voltage Power Expertise – Utilising their expertise and knowledge in low power systems they repair, install and maintain low power circuits including lighting, transformers, UPS etc., completing all work as allocated to support the assigned operational area and others as required using their qualifications in Power Systems. Works with the wider team to support area, regional and unit objectives.
Cooling & Refrigeration Expertise – Utilising their expertise and knowledge in cooling & refrigeration systems they install, maintain and repair chilling equipment including Adiabatic and F-Gas systems. They complete all work as allocated to support the assigned operational area and others as required using their qualifications in refrigeration systems. Works with the wider team to support area, regional and unit objectives.
High Voltage Power Systems – Qualified and suitably experienced in High Voltage systems they undertake clerk of works activities alongside maintenance and repair work on BT HV equipment. Works with the wider team to support area, regional and unit objectives.
Team Leadership and Skills – Lead and support teams of engineers as required. Offering coaching, training and support alongside completing clerk of works activities as needed. A full demonstration of the required skills is retained in the ES Skills Matrix. Skill use will be dependent on patch requirements.
Performance and Development – Drives own performance ensuring they are effectively contributing to team measures, taking ownership of these measures for given area. Required to ensure that mandatory compliance, regulatory, data and informational requirements are maintained and recorded (including required training). Works in partnership with line manager to drive personal upskilling and development to meet training needs and aspiration. Additionally, completes any training requires as set out by the business needs in the work area and effectively coaching and supports team members as required.
Standards of Work – Ensures all work on equipment is in accordance with documented procedures and practices as provided by BT and its suppliers; agreeing any changes with appropriate source. Works with Patch and Regional Managers alongside customers and colleagues to ensure delivery is appropriate and aligns to objectives. Takes ownership of and effectively maintains tools, equipment and PPE ensuring quality and calibration. Additionally, fosters a Continuous Improvement (CI) approach to all work across the team, personally contributing to driving performance by engaging to generate ideas, taking ownership of improvements, reporting issues and demonstrating actions taken to progress these improvements to completion.
Exchange and Site Ownership – Understands and effectively supports performance of assigned sites, aiming to improve overall performance and reliability, in turn contributing to team performance. Agrees appropriate actions and proactively takes ownership of these to resolve issues. Additionally, responsible for the implementation of assigned projects or work packages as required. Presenting and representing business data with internal / external customers as required.
You'll have the following skills & experience
An important part of ES is leading by example, be that coaching and supporting new individuals, through to truly living by the ES values.
As a member of the Engineering Services team you are expected to uphold the ES and BT values, leading by example throughout your career with us.
Ownership of designated patch and sites to contribute towards area, regional and unit objectives.
Self-allocation and execution of prioritised work items ensuring that this is aligned with the wider team and unit’s priorities through co-ordination with patch managers and senior colleagues.
Risk assessment for health and safety.
Raising of issues / risks to more senior individual to facilitate change.
Understanding of what is expected and proactively take opportunities to increase own skills to support the team's work. Raises opportunities to improve the process in work area and beyond.
BTEC level 3 in electrical and electronic engineering.
Experience of maintaining Diesel Powered engine generators up to 500kw output.
Individuals’ hold responsibility for monitoring, actioning and meeting all required compliance (including health surveillance, such as rigging medical) if required. In addition to this they are always expected to be fully presentable wearing provided corporate clothing for the role.
Company liveried Van while in this role
World-class training and development opportunities.
25 days’ annual leave (not including bank holidays).
Discounted broadband, mobile and TV packages.
Share option and pension scheme programmes.
Flexible benefits to fit around you (My Rewards).
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!