Job Title: Wintel System Engineer
Grade: Senior Staff, Grade 6
Reports to: Wintel Technical Operational Lead
Department: Global Production Services
No. of direct reports: 0
ICBC Standard Bank Plc (ICBCS) is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise.
ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct. We want passionate and talented individuals who are motivated by high growth potential being achieved in doing business the right way.
Headquartered in London, ICBCS also has operations in Dubai, Hong Kong, Shanghai, Singapore, and
The Global Production Services function (GPS) consists of a number of business facing service providers, delivering infrastructure services to the banks platforms globally. Compromising of technology Infrastructure and all associated operational functions as well as the Global Real Estate Services department. These functions are delivered to ICBC across the banks footprint globally, including Asia and the Americas.
Upholding the highest levels of service excellence, GPS deliver a full catalogue of business products and services whilst ensuring a resilient, scalable and continuous business operation 24/7.
As well as its operational focus, GPS has an extensive investment portfolio, with the sole purpose to drive change and innovation to the banks platforms and services, ensuring the latest technology standards and adherence with all regulatory and control frameworks.
The team consists of over 100 staff globally with a passion for high performance and collaboration; ensuring customer satisfaction and service excellence is at the heart of everything we do.
To provide operational support for the Wintel infrastructure stack at third line level providing the ultimate internal technical escalation point for this stack within the ICBC Standard bank business.
Responsible for resolving &\or fulfilling incident, problem, change, service requests, break-fix, and backups \ restores.
Responsible for the ‘Deploy and Operate’ GPS process on behalf of the Business including Service, Operations and Service transition as per the GPS operating handbook.
Provide technical Wintel knowledge to support the GPS portfolio management function and Business project requirements
Provide out of hours technical support by forming part of the on call roster within the team.
Responsible for the management, effectiveness & performance of the of the organisation’s Wintel technology stack operations, which will satisfy service level agreements (SLA’s), and operational level agreements (OLA’s), with Lines of Business (LoB), and other Run The Bank IT (RTB), teams.
Responsible for deployment of the Wintel technology stack and component items, including deployment planning, scheduling & control, installations, hardware & software lifecycle management, upgrades (including capacity, modifications & enhancements and end-of-life replacements), as applicable.
Wintel technology stack operations, including monitoring (command & control), and technical support & optimisation (to maximize availability); inclusive of systems support, communications, automation, storage, backup, restores, user access control, virus protection & safeguarding, as applicable.
Wintel technology stack service management, including incident-, event-, problem- and request fulfilment management and end user (customer), support, interfacing with the organisation’s IT Service Delivery department’s process & procedure where applicable.
Apply & maintain suitable technical skills to support the organisation’s Wintel technology stack and its customer base.
Develop, maintain & support suitable business & IT applications for Wintel stack operations.
Develop & utilize support interfaces with other departments in the organisation as well as the broader IT group and GPS.
Wintel technology stack risk management with respect to identifying risk, reporting risk and mitigation \ resolving risk in support of the organisation’s risk department and GPS’s risk management governance. No acceptance of risk to be undertaken.
Wintel technology stacks performance reporting against key performance indicators & metrics in support of GPS business management governance & the organisations business management governance.
Participate in & support architecture designs, roadmaps, planning & deployments.
Providing support & technical escalation to regional support staff as required.
Execute additional responsibilities &\or tasks as designated by operational management
Preferred Qualifications and Experience
Wintel experience (2nd/3rd line support)
Preferably an IT related degree or relevant technical certifications
Active Directory 2008 R2 and above, including DNS & DHCP
Exchange 2010 and above
Windows Server 2008 R2 and above (including roles and features)
Systems Center Operations Manager (SCOM)
Lync/S4B to current version
Altiris Deployment Server
Enterprise Vault and EV.Cloud
Veritas Cluster Manager (VCS) and VOM
VMware vSphere, including SRM and VRA
McAfee EPolicy Orchestrator (ePO)
Trend OfficeScan / Deep Security Manager
Blackberry Enterprise Server / Good for Enterprise
Quest Recovery Manager for Active Directory
Quest Exchange recovery manager
HP C7000 Blade Chassis and current Blade servers
Huawei Platforms (chassis and rackmount servers)
Knowledge, technical skills and expertise:
Global Mind Set – Working together with all ICBC Standard Bank regions to ensure a consistent infrastructure stack and globally consistent support function.
Being Proactive – Strives to stay ahead by anticipating rather than reacting; ensures that their actions are always carefully considered.
Resilience – Has confidence in their ability to achieve ambitious goals and celebrates success.
Problem Solving Style – Identifies clarifies/defines and works through challenges towards a defined outcome.
Acting with Integrity – Lives the Bank’s business model based on trust and integrity as perceived by our stakeholders, especially our customers.
Personal Accountability – Takes full responsibility for their actions and the impact that you have on others; self-driven with a desire to continually grow and improve on their performance.
Valuing Diversity – Demonstrates dignity of all people. Respects others and what the Bank stands for. Recognises that there are corresponding obligations associated with individual rights.
The role would suit someone who is:
Able to multi-task and navigate complexity
Agile and ready to transition into to a 3rd line support role
Able to work across multiple technologies, specializing in more than one area