It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. The successful candidate will be highly experienced in providing excellent customer service and problem escalation/resolution. The role is ideal for those who possess an understanding of email administration and security or DNS, however we will consider other candidates who can demonstrate working in technical environment. Proofpoint offers free on-site parking, highly competitive salary and benefits package reflecting the 1pm to 10pm shift.
Provide support to system administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
Provide troubleshooting and technical support of complex technical issues via phone, web based tools and email
Advise customers regarding the product's proper use and address specific systems issues
Manage product escalations, act as a liaison between customers, and various levels of tiered support
If needed, candidate will assist customers during installations and configuration
What you bring to the team
Experience in a technical support/helpdesk environment (experience/knowledge with Email systems and Networking is desirable to have)
Experience with Linux is beneficial
Strong technical and analytical skills
Experience in problem analysis and resolution of software problems
Proven ability to function in a self-directed environment
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Innovative thinker who is positive, proactive, and readily embraces change
Ability to handle clients professionally during all interfaces
Strong written and verbal communication skills
Quickly develops as subject matter expert in areas of Proofpoint technologies
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!