Location: UK - Leeds | Job-ID: 8721 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)
Soft Skill Attributes:
Fast paced environment with differing user requirements
Applicants to provide adequate examples of working on a Tech Bar or similar environments
Take end to end ownership of a problem
Strong Customer Service Skills
Be proactive and escalate potential issues / flaws in processes to a team leader
Have excellent customer service & communication skills
Is able to use their initiative and suggest up with ideas
Who is also a team player
Time management, well organised
Ability to learn new skills
Patient, a good listener and attentive
Flexible & adaptable to change
Motivated / Engaged (creates a positive impression of Computacenter)
Able to understand user requirements and guide them towards a fix
Is familiar with ‘todays’ technologies used in the workplace (Windows 7 / 10, Office 365, VPN’s etc)
Is willing to learn support of bespoke hardware / software used on the site
Is familiar with working to SLA’s
Is familiar from logging requests / incidents as they come in (Remedy / ServiceNow)
A knowledge of Apple IOS, Android, Lenovo and Dell devices
Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide and a global revenue of £4.35 billion (2018). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
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