Field Service Engineer
Ampersand Consulting
South West

£22,000 - £28,000 a year

The Field Service Engineer (Windows 8, Windows 10, XP, Network, Hardware) will address issues with a supported service that have been identified to the Service Desk through the Incident Management process, effect changes to the supported infrastructure that resolve Incidents and Problems and assist with implementing new services to the customer and, when needed, provide information that can be used for Service Improvement.

Responsibilities for the Field Service Engineer (Windows 8, Windows 10, XP, Network, Hardware)

The job is required to provide first line service support for a range of communications equipment
The primary focus of the roles is to provide an effective response to requests for service, Incident and Problem management activities.
The activities will be primarily based on customer sites in the relevant service area
Monitor Incidents assigned to them
Maintain and report accurate incident status and investigation information to the Service Desk on a regular and timely basis
Escalate Incidents, when necessary

Experience for the Field Service Engineer (Windows 8, Windows 10, XP, Network, Hardware)

Hardware test and Measurement
Windows XP Professional
IP/Data Comms
Customer Facing Skills
Valid UK Driving licence
Windows 2000

If you would like to apply for the Field Service Engineer (Windows 8, Windows 10, XP, Network, Hardware) role then please click the apply button.