The Hosting and Storage Engineer is responsible for the technical delivery and support of on-prem and hosted/cloud based systems including Microsoft server technologies, Active Directory, VMWare (V5.x+), Hyper V, Citrix, Azure, O365 along with hardware platforms (including HPe, NetApp, MS StorSimple & Cisco Hyperflex) ; offering technical support including on-call support (Rota) 24x7, meeting operational, project and initiative needs.
The role requires an individual that can work competently across a range of technical areas within the team, ensuring that operational issues are dealt with within a timely and accurate fashion and any solutions comply with all relevant policies, architecture and standards.
The successful candidate will contribute to the development, optimisation and adherence of operational processes, toolsets and procedures, and actively participate in BAU operations, Projects, & standard ITIL functions. The Engineer will have the skills to carry out complex technical tasks and possesses the knowledge to confidently deal with issues and requests from both internal and external customers, offering suitable advice in a professional manner.
Provide technical capability, support and maintenance for our supported platforms across the Interserve Group including the delivery and documentation of the following:
Technical Support including on-call (on rota basis)
Operational, initiative and project-based activities
Information Security compliance
Capacity and availability management
System level performance management
Patch, vulnerability and anti-virus management
Technical design and implementation
Backup & Disaster recovery management/capability
Operating system hardening
Knowledge & Experience
Demonstrable technical qualification or training certification associated with Information Technology.
Vocational experience, minimum of two years in an enterprise sized environment.
Previous experience in a similar support/services role, within a large commercial environment.
Excellent Active Directory skills including Powershell.
Preferable to have VCP 5/VCP6 and MCSE or Azure Administrator Associate qualification.
Experience of working with Wintel, Azure, O365, IaaS, PaaS, SaaS, Exchange, Hyper V, VMware, Citrix / RDS & Linux systems support environment.
Experience with MECM / SCCM / SCOM, SolarWinds, Defender ATP, McAfee, WSUS, HPe SIM, Enterprise Vault.
Experience with Storage platforms including NetApp, MS StorSimple and cloud storage.
Preferable experience of server hardening techniques such as CIS and NSCS frameworks.
Can demonstrate ability to take technical ownership of a problem or requirement.
Understanding of ITIL methodologies and is ideally qualified to ‘foundation’ level.
Can demonstrate a keen awareness of the key business processes within the industry and how the current systems deliver and support these processes.
Is able to effectively balance the demands of quality with project time constraints and devise imaginative and innovative solutions to issues that may arise.
Can identify goals & objectives.
Demonstrates a high level of interpersonal, communication, influencing & negotiation skills.
Ability to communicate effectively to both technical and non-Technical audiences of all levels using various forms of communication.
Deep understanding and experience of relevant technologies and systems.
Strong written and verbal communication skills, ability to form strong business relationships across all functions
Timeliness in all actions with quality consciousness towards services received and provided
Experience of project management techniques including planning, resource allocation, prioritization and escalation
Experience of analysing, assessing and resolving complex technology requirements, problems and issues
Demonstrates strong ability to work under pressure with multiple competing priorities
Strong ability to work logically through a delivery schedule, working out quick win delivery and strategic goal implementation
Demonstrates strong ability to create and maintain process adherence
Specific Skills & Abilities:
Provide technical design input and architecture proposals to improve the existing Wintel Server infrastructure services, thereby improving efficiency, effectiveness and minimising costs.
Provide specialist technology skills, working with other teams to ensure the smooth implementation of new technologies and services.
Work with service delivery & other key IT teams to ensure the delivery into production of new or upgraded Wintel server/service changes are carried out according to agreed quality processes and schedules.
Ensure support processes are defined and continuously reviewed, appropriate documentation created, and training requirements are identified. Where appropriate prepare and deliver cross team training
Manage infrastructure assets ensuring the correct balance of proactive & reactive maintenance, to deliver optimum service levels.
Work with asset management team in the area of software licence control & hardware asset management.
Personal development - has ownership of and is responsible for.
Adopt & adhere to industry best practices.
Occasional travel to other Interserve Sites, unsociable hours & overnight stays where appropriate.
Required critical competencies and behaviours:
Accountable for ensuring that key business relationships are identified, developed and regularly maintained proactively to support business performance and communication
Strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships at every touch point
Ensure processes, procedures and working practices comply with chosen regulatory standards (e.g. ISO27001, iL3, PCI/DSS), company policies and best practice (e.g. ITIL, Lean) methodologies
Displays Energy and passion to achieve and exceed stretching objectives often delivering within tight timescales
Displays Strong relationship building, collaboration and influencing skills
Displays High personal integrity.
Displays Flexibility in approach to work and able to perform under pressure
Able to dynamically respond to both strategic and tactical operational management requirements
Able to deal with internal and external customers, including management & senior management
Strong critical thinking and data manipulation skills
Health and Safety awareness to ensure a safe working environment at all times
Display positive behaviours that can effectively influence across multiple teams to achieve company goals
Commercial awareness of the external environment and the ability to “think outside the box”
Displays high levels of self-awareness and emotional intelligence in all situations