Aspire Technology Solutions is one of the fastest-growing IT companies in the UK. Established in 2006, we have experienced continuous double-digit growth.
We were proud to be named as the North East Business of the Year in the 2020 North East Business Awards.
We provide end-to-end business technology, including infrastructure, connectivity, voice, and managed and support service solutions.
We’re a people-focused business, employing over 150 people, with a culture of continuous development where we like to work hard to deliver outstanding results and have fun along the way. We have ambitious plans to continue to grow the business and be one of the best places to work in the North East.
Our success is driven by our technical excellence and underpinned by our passion for delivering outstanding customer experience.
About the role:
We’re looking for a 3rd Line Support Engineer with a strong technical background with a solid experience in technical support. The 3rd Line Support Engineer will be responsible for investigating a wide range of technical issues.
The successful candidate should be a driven individual that enjoys problem-solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.
Diagnose and fix critical IT issues
Liaise direct with customers regarding technical issues
Identify reoccurring technical faults and recommendations to the 3rd Line Team Leader
Technically assist other teams within support
Resolve technical issues
Assist other members of the escalations team
Managing critical IT outages with customers efficiently resolve the situation
Knowledge, Skills and Experience Required
A high level of technical skills is essential for this role, with a good understanding of Networking, Microsoft products and virtualisation.
The candidate will be expected to work with a range of technologies, some of these technologies include: Windows Server, VMware, Microsoft Exchange, Hyper-V, Citrix, SAN/ISCSI, RDS and Cloud technologies. There would also be a strong requirement for a good base networking knowledge this would be mainly, but not limited to, Cisco.
A minimum of 5 years experience in IT
Collaborates with other functions well
Excellent communication skills
Strong troubleshooting ability of the following technologies; Windows Server, Exchange, Storage, VMware, VPN, Firewalls, Wireless, Routing & Switching
Excellent documentation skills
Confident decision-maker and able to demonstrate sound judgement, involving people
Continually looks for ways to make improvements and quality of service
CCNA or equivalent qualification would be an advantage
Citrix CCA-V or CCP-V
Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.
Location and Working Arrangements:
The position offered is based out of Aspire’s Gateshead Head Office. However, you may, on occasion, be required to work at customer locations throughout the UK.
The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.
It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.
Reporting and Department:
The role will report directly to the 3rd Line Team Leader and will be part of the Support Team.
Hours: 37.5 per week Monday - Friday
25 days annual leave (increasing with length of service)
Health Cash Plan
Critical Illness Cover
Discounted Gym membership
24-hour employee assistance support
Enhanced maternity and paternity pay
Cycle to work scheme