Mid North Wales
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
Without effective, high performing partners, we cannot deliver our build activities or keep our customers connected and therefore meet our regulatory and contractual commitments. This role is to manage a partner/region activity aligned to the Fibre and Network Delivery geographies supporting all Openreach lines of business, including Service Delivery and Chief Engineer, accountable for controlling the, commercials, contractual performance and relationships across varying partners in the region on behalf of all users in Openreach. This role is central to enabling the regions to deliver to our customers and communities, such as BD-UK. This role mitigates material financial and safety risk that is if realised, could impact BT to 10% of turnover.
What you'll be doing
Holding partners to account for the supplier/regional performance across our balanced scorecard and in line with contractual agreements across all Openreach lines of business
Driving the timely and effective mobilisation and de-mobilisation of new / existing partners providing services to the region with zero operational disruption including systems set up
Assessing individual partner performance across the region, working with Operations to develop improvement initiatives and managing redress
Assisting with the development, management and review of high quality implementation, improvement and exit plans for each partner across all services
Understand and where possible resolving conflicts, escalations and disputes. Know when to escalate for support.
Providing insight to Partner Management team and senior Openreach stakeholders on partner performance to improve performance and standards across all areas of the balanced scorecard
Inputting into service credit [AJC1] [CR2] mitigation positioning with data based evidence
Working hand in hand with Operations and the Regional Senior Management team to ensure both partners and Operations have everything they need to enable the partners to deliver the outcomes
Managing the partner in life end to end in a consistent, structured and predictable way, in line with governance and the agreed RACI
Optimisation of the regional performance of all partners
Managing the partner spend within the commercial envelope agreed
Driving continuous improvement in this area, learning lessons and implementing positive change to increase Openreach’s capability
We'll also need to see these on your CV
Brilliant people and senior stakeholder manager
Brilliant organisationally and influencing others to deliver
Good presentation skills
Ability to provide clarity in ambiguity
Able to work on their own and link together all aspects of performance through data analysis
Strong data based mindset
Collaborative way of working, both internally and externally
Strong relationship builder
Eager to drive change throughout Openreach to simplify
A completer finisher mindset
Ability to handle multiple conflicting priorities
Ability to identify improvement opportunities and undertake base root cause analysis and benefit opportunity mapping
Ability to stay calm in crisis
Ability to form industry wide networks that inform what is happening in the market
Strong track record at managing and influencing stakeholders
Strong numerical and commercial experience (mandatory)
Major delivery experience (mandatory)
Fibre and copper network experience (preferred)
Civils experience (preferred)
Ability to understand complex processes and procedures (preferred)
Partner / Supplier management or procurement experience (required)
Why choose us?
Openreach provides the capability for over 500 Communications Providers to provide service, broadband and data services to consumers and businesses across the UK. Our network covers 30 million customers and 8 million broadband lines from approximately 5,500 local exchanges. Openreach is at the heart of Britain’s drive to be a world leader in the internet economy. Broadband connections have become a necessity to customers at home and at work and the demands of our infrastructure reflect that importance. Through us, millions of individuals connect to friends and family and have a wealth of information and entertainment at their fingertips. For small local businesses, right through to large multinationals, we help companies to work better and compete effectively in global markets. We are also the backbone for essential public services to be delivered and help national and regional economies grow. Having a fast internet connection has never been more important.
When we get it right we change people’s lives; having empathy with customers whether at home or in the office will help us deliver our priorities and also enable us to play our part in supporting BT’s overall purpose, to use the power of communications to make a better world.
We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.