About the role.
Do you hold the knowledge and experience to deal with complex IT issues across a range of applications and IT infrastructure?
We are looking for an experienced IT professional to join our Technology team as a 3rd Line Engineer.
You will be willing to get stuck in and play a pivotal role managing and maintaining the Severn Trent Services Software and Systems, working alongside a small team of technology engineers.
You will have robust stakeholder management skills balanced with diplomacy and tact to work collaboratively across departments building lasting relationships with colleagues and teams while remaining calm and focused in highly pressurised situations.
This is an exciting opportunity for someone to take ownership of modernising technologies and contributing towards Infrastructure migration into cloud services and take pride in delivering the best solution.
Experience or exposure to project management would be desirable and strong focus on meeting work deadlines.
Let’s talk about the key accountabilities of this position.
Creation of infrastructure/deployment strategies supporting the platform roadmap that aligns with the overall STS technology strategy
Assist with creation and maintenance of a scalable, resilient & secure CI/CD environments and remove the dependency on the on-premise systems
Responsible for architecture, administration and maintenance of virtualisation, storage, server environments, network devices, and productivity tools
Support the diagnosis and resolution of complex technical issues escalated via other teams
Monitor and perform regular health checks identifying and recommending any potential service improvements or maintenace
Ensure the security of systems and data from internal and external threats and vulnerabilites through assessment or penetration testing activities
Contribute to licencing reviews and renewal
Ensure that all technical documentation for services is accurately maintained
Manage highly critical situations, which may involve complex technical hardware or software and arrange for external technical support partners where problems cannot be resolved internally
3rd party/vendor management for contract, support and maintenace.
Meet levels of service in line with agreed SLA.
Highly developed interpersonal skills and ability to be an effective team player
Provide coaching and mentoring to other team members
Inclusion in the Out of Hours rota
The skills and experience required to be successful include…
Windows Server 2012-2019 Experience
Active Directory Management and Domain Service components
Microsoft 365 Suite
VMware vSphere administration
Administration of Azure Cloud services
Networking stack knowledge, Cisco Switch administration
Knowledge of Firewall product administration advantageous
Experience in the design, implementation and operation of IT infrastructure
Security Patch management and remediation, best practices mindset and awareness of CVE
Management of backup technologies such as Veeam and Business Continuity and Disaster Recovery processes
Experience or exposure to the following technologies would be desirable SQL Server, Oracle, SCCM, Intune, PKI
Experience of ITIL methodology.
Severn Trent benefits include…
We’re building an inclusive company. We’ve created a culture that encourages all of our people to think of every single day as an opportunity to do something better. Our most ambitious goals depend on forward-thinking ideas, no matter who they come from.
As employers, we welcome people from all walks of life and promote diversity and inclusion, and we employ thousands of people who love what they do – and rest assured – we also offer a fantastic benefits package as well!
£36,136 - £51,200 dependent on experience
Annual bonus scheme of up to £2250 per annum based on company performance
28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Fantastic Pension scheme – we will double your contribution (Up to 15% when you contribute 7.5%)
Comprehensive flexible benefits scheme including Gymflex, Dental and Critical Illness Insurance and our Technology Scheme where you can spread payment for a variety of Technology purchases
A chance to save up to £500 per month for three or five years, with the option to buy Severn Trent Plc shares at a discounted rate
Why Severn Trent?
At Severn Trent Water, we’re here to take care of one of life’s essentials.
We bring our wonderful water to our customers whilst taking their waste away safely, so that they can put the kettle on or jump in the shower without a second thought.
As one of the largest regulated water companies across England and Wales, we really want to make a positive difference to the communities we serve. We have some really big commitments to our customers, our environment, our society and our colleagues that we know, can only be achieved through our inclusive and energetic culture.
We employ over 6,500 people in a wide range of positions. We have a rich mix of customers of different cultures, interests, and experiences. Our region includes some of the most affluent areas of the country as well as some of the most deprived.
We have more towns and cities than any other water company but we also serve predominantly rural counties, home to some of the UK’s most beautiful environments, including the Wye River Valley, the Peak District, Sherwood Forest and the National Forest.
Our ambition is to have a workforce that reflects the people and communities we serve.