East Midlands Field Service Engineer. (FTC)
Field Service Engineer
The job is required to provide first line service support for a range of communications equipment currently deployed within the Emergency Services customer base. The equipment is located within Emergency Services control rooms and within Emergency Services vehicles.
The role will be geographically based within an established team and will initially entail working alongside experienced staff and then migrate to working solo. The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible. The successful applicant will join an established service support team based in the relevant geographic area looking after Communications Command and Control systems, infrastructure and terminals.
About the role
A Field Service Engineer is assigned to a specific geographical area but may be required to support incident, change, release and problem Management activities in any area. The Field Service Engineer will remain contactable via telephone and pager during working hours including on call hours.
When attending site, the Field Service Engineer will remain polite, courteous and professional at all times. They will ensure that they comply with any local access, Health and Safety or security rules in place.
The successful applicant will be expected to be self-sufficient and able to work on his own initiative, they will be required to be articulate and able to communicate with customers at all levels. Shift work and “On Call” requirement is a key element to the role, with a need to work outside of “normal working hours” due to 24/7 Service Delivery requirements of Capita customers. The candidate will be assigned tasks via a 24hr Service Desk/NMC and will maintain communications to ensure incidents are updated in accordance with SLA and Company procedure. The role is largely reactive and will involve the candidate working with their peers to plan and schedule tasks in an efficient manner.
Digital Radio Network LAN based equipment with Gateways to the Airwave Service.
Digital recording equipment.
Diagnosis and repair of vehicle mounted communication equipment including Voice, Data and AVL equipment within Emergency Service vehicles.
On site diagnosis, repair and maintenance of all supported communication systems – hardware/software. Including - Integrated Communication Control Systems (ICCS),
Touch Screen PC based Operator Positions, Servers, Switches, Routers and PABX.
Once established, the candidate will join the on-call rota - responsible for supporting 24x7 contracts. Capita product training and regional specific training will be provided. Onsite support assistance to the 2nd line Communications Support Team. The role will involve working in varied environments including Emergency Control rooms, Server rooms and Emergency Service vehicles.
Please note, this role is a fixed term contract for 6 months.
Hardware test and Measurement
Windows 7, 8 and 10 Professional
Customer Facing Skills
Valid UK Driving licence
Windows 2008, 2012 and 2016
Hypervisor and Virtual Machines
UK drivers License
Eligible for Security Clearance
About Capita Secure Software and Technology
Capita Secure Software and Technology is a leading supplier of technology-enabled solutions and services across both the private and public sectors. We’re particularly well known for our specialist software solutions in education and children’s services, emergency services, financial service, healthcare and local government. Everything we do aims to make the most of assets and resources to achieve optimal operational efficiency for our customers – and joining this team, so will you.
Looking to go further? Let your line manager know and click apply now to a short application and send us your CV.
Nottingham - Beechdale Road
Fixed Term (Fixed Term)