24x7 Onshore Ops support for clients, including monitoring, Server patching, Bespoke Operations Support, Data Center Environment and Incident Investigation and Coordination.
Trainee Data Centre Operator
Become a Trainee Data Centre Engineer with Capita IT & Networks in West Malling, Kent:
Great Opportunity to join our 24x7 Shift team, where we will provide you with training and can offer varied progression routes. Seeking applicants that have exposure to 1st line support and who want to progress their IT Career further with us!
You will be responsible for providing first level fault diagnosis to our clients and perform monitoring of IT Business- Critical infrastructure. You will be required to triage reported faults, troubleshoot events in the first instance to try and achieve first point of contact resolution, but also escalate and work with Technical shift and 3rd line engineers where required.
Working as part of the 24x7 Shift team, the team will have responsibility for ensuring that they meet the agreed service levels, follow processes and procedures and that all the requirements of the Shift are met.
The Shift Pattern for this role will be 4 Day shifts / 3 Rest Days / 4 Night shifts / 5 rest days.
Event monitoring of Infrastructure systems and Applications
Triage and Investigation of reported events and Incidents through monitoring and ticketing toolsets.
Monitoring and completion of Batch workloads
Completion of operational reports within agreed timescales as directed by the Shift Manager
Performing patching using automated toolsets and WSUS for specific clients.
Patch failure investigation and escalate where required
Site Security & Environmental monitoring
Media Management and Offshore tape administration
Day-to-day responsibility for the security of the Operations Bridge Room environment.
Monitoring of the computer room environment, ensuring that the they are secure and stable.
Meeting client defined SLA’s when responding to incidents within Remedy.
Escalation of calls to other support teams or 3rd parties as necessary.
What You’ll Bring:
Basic understanding on Windows Server OS (2003-2016)
Basic understanding of Data Centre environments
Proven interpersonal and communication skills, both written and verbally
Displays a methodical and logical approach to tasks
Team Player, able to work on their own and with others.
Planning and organisational skills
Problem solving skills
Ability to meet deadlines and cope with pressure in both reactive and proactive scenarios.
Consistent willingness to learn new skills to advance themselves.
Being able to obtain SC Clearance.
Full Driving License (Or lives close to site and learning to drive)
About Capita IT & Networks
Capita IT & Networks are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We’re currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.
Capita IT & Networks are part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.
What’s in it for you?
A competitive basic salary
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. Any questions please contact Catherine on 07725619116 or Catherine.email@example.com