CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com .
As a Technology Operations Engineer, you will:
Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units;
Remediate systems & application issues in these environments;
Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support;
Accurately report incidents to management
Learn and execute triage, escalation protocol and recovery procedures per application/business area
Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
Learn specific application flows and general functionality by application
Document timeline of events for incident reporting and post mortem
Other qualities we are interested in:
Basic proven Linux knowledge
Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios
Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual