Are you an outgoing individual that enjoys interacting with people; providing high-quality customer service and making a difference? Are you available to work every weekend?
If your answer is yes, then a Weekend Customer Service Advisor position within our supportive Contact Centre in Dartford, could be just what you are looking for.
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24hrs a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained.
The role will involve supporting our clients with service delivery out of normal working hours. Duties will include answering incoming calls, resolving technical queries, sales enquiries and general administration tasks.
We have part time positions available on a permanent basis working 14.5 hours per week. The working pattern for this role will involve working Saturday and Sunday between 06:45 and 22:15, with occasional cover at Bank Holidays. There are four shifts within the work pattern and you will need to be available to work the full shift pattern as well as being able to work every weekend.
Ideal candidates will have previous Customer Service and administration experience and be computer literate with good Word/Excel skills, and have a good telephone manner.
Due to the hours required, this position would not be suitable for individuals who are already working fulltime
To be responsible for taking calls from all Stannah customers and dealing with the query in the relevant manner
Dealing with complaints and following the escalation process
Logging of calls and issuing engineer call outs
Recording and distribution of sales enquiries
Message taking and distribution
We are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. We have carefully selected following benefits which complement our employees lifestyles
25 days holiday + the option to purchase up to another 5 days + additional long service holiday
Company Benefits Discount/ Rewards Scheme- including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.
Health Cash Plan covering routine treatment and prescriptions
Cycle to Work Scheme
Free onsite parking
Employee Assistance Programme