SES Home Services is an insurance company specialising in a number of different insurance products.
We have ambitious growth plans this year and are looking for experienced insurance Customer Service Advisors to help drive the customer service department to a market leading position.
We are aiming to grow our customer base and look for new products and services we can bring to market. You will handle enquiries, supporting customers via telephone, email and online, delivering a high level of customer care at all times.
It will be your responsibility to manage the customer service inbox, answer phone calls and deal with customer queries. You will liaise with Engineers to make sure jobs are booked in and attended, and deal with any jobs that require further action. You will also proactively handle complaints and validate insurance claims.
We are looking for candidates with the following skills and experience:
Grade C (or equivalent) in GCSE Mathematics and English.
Proven track record in a similar role with good knowledge of the insurance industry.
Excellent interpersonal and communication skills.
A creative problem solver who is resilient and flexible in their approach to work.
Competent using Microsoft packages.
What can you expect when you join SES Home Services?
A competitive salary
Options to work from home
Very generous pension scheme
Career progression as part of a rapidly expanding business with ambitious plans.
** please note, we may bring the closing date forward if we deem to have a good level of candidates for the post. With this in mind, we would recommend that you apply as soon as you can.