This is a key customer facing role, providing professional expertise on the day to day management of the customers strategic network and in the handover of services from Provide to Assure.
As and when required you will assist in project delivery on behalf of the customer with the ability to troubleshoot and resolve issues. Liaising with both customer, Vodafone internal technical groups and external suppliers to deliver and provide related activities within SLA timescales. With the ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm whilst utilising dedicated NMS. .
With us, you will:
Undertake or support rapid restoration of CNI network fault resolution within SLA (and prior to critical Service failure where possible)
Take an overall pro-active responsibility for the technical support / issues arising within the CNI environment at Data Centres, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments)
To investigate network problems identified using pro-active (management) tools - where possible before critical Services are impacted
Ensure that incidents are escalated according to the Operational Procedures Document as required
Build and maintain trusted relationships with key customer stakeholders
Apply if you have:
Understanding of network management and use of Network Management Platform tools.
Track record of successfully prioritising simultaneous activities within SLA
Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
Proven track record in complex delivery of multiple teams and interfaces
We’re proud to offer equal opportunities regardless of age, cultural background, disability, gender, marital status, nationality, political belief, race, religious or sexual orientation. We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can build a better future for our employees, our partners, the communities we work in and our customers.