Digital Technology Services Desktop Engineer
Walsall Healthcare NHS Trust is seeking to appoint a suitable candidate for the position of 2ndLine Engineer within the IT support team as part of the Digital Services Division, working in a vibrant and dynamic environment.
You will need to be a professional, customer focused and experienced individual who has expert knowledge of Microsoft products including Active Directory, Exchange, Windows 10 and O365. You will also demonstrate in-depth knowledge of desktop and server virtualised technologies.
A demonstrable understanding of all ITIL Service Management processes aligned to Best Practice methodology.
You will be part of a team assisting in the provision, maintenance and development of a comprehensive Digital Services service to support departmental objectives. The post holder will be responsible for delivering IT systems services across the Acute Trust, Community and GP Practices.
Troubleshoot and resolve desktop based hardware, application and peripherals such as printer related issues, quickly in order to provide efficient and effective user support.
You will be comfortable working under your own initiative, have excellent organisational skills and a flexible approach to work.
Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.
The successful applicant will be expected to join the existing On-call rota for the out-of-hours support of critical IT Services.
The Digital Technology Service prides itself in providing an exceptional level of service to its customer base and would welcome an individual with previous IT Service Desk experience who is technically minded but most importantly customer focused.
We are looking for a motivated and enthusiastic person who is able to work, learn and actively contribute within a team environment. You must have excellent interpersonal skills and be committed to providing the highest levels of service to customers. You will have a minimum of 2 years’ experience in a similar role and ideally in a Healthcare environment.