We are currently recruiting for the position of Support Engineer to join the ICT Directorate. A Support Engineer is a mobile engineer responsible for direct support of end users that requires travel from site to site. Calls will be generated via the Service Desk, and where remote support is not viable, an engineer visit will be scheduled. Duties will include Incident break / fix support, Service Requests, such as hardware and software installations and end user set-up and configuration. Build development and project work, such as customer moves, migrations, audits and refresh programmes.
The post-holder will deliver Field Service support for NEL CSU customers and within the CSU. As a member of the Field Service team, the role will represent ICT Services to a majority of customers, and as such, the post-holder will require good technical skills, and the professionalism and initiative to resolve problems as efficiently as possible. They will be able to work flexibly in a fast-paced working environment, with excellent communication skills and a proven track record of developing productive relationships with a range of key stakeholders.
Good IT skills, attention to detail and experience of working in a multi-disciplinary team will be essential. The ability to manage and plan workload to challenging timescales is necessary. The post holder will operate on an ‘agile’ working basis. This is a South London based role, however the post holder may be required to work at any establishment at any time normally within the location of the CSU. Travel will be required between NEL CSU sites.
For further details on this role, please refer to the attached job description. Whilst preparing your supporting statement, please pay careful attention to the person specification in order to match each of the essentials and desirables of this role.