Scotland - Edinburgh
Provide field service support for Cepheid GeneXpert Product line
ESSENTIAL JOB RESPONSIBILITIES:
Travel throughout UK and sometimes to other European Countries on short notice to support the company's products and field service partners
Manage installations and customer training.
Provide support on company product instrumentation.
Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software
Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up
Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.
Able to work on-call on designated weekends to provide service support within a short period of time.
Achieve and exceed Customer Satisfaction objectives
Education or Experience (in years):
- Complete all assigned and required training satisfactorily and on time
High School degree (or equivalent experience) with 2-4 years of related work experience OR AA or Technical Trade Degree with 1-2 years of work experience.
Mechanical, Software or electronics’ engineering or equivalent
Knowledge and skills:
able to lift 15 KGs. Must be able to stand for several hours. Work may involve repetitive arm/wrist motions.
Ability to work both independently and in a team
Technical know how