Role: 1st Line Engineer
Salary: £23,000 per annum
Location: London (home-based/Croydon)
Are you a confident 1st Line Engineer with great customer service skills?
Do you combine sound technical knowledge with an exemplary work ethic?
If so, United Response has the perfect role for you!
Here at United Response we are looking for a friendly and professional 1st Line Engineer to join our busy IT Support team at our head office in Croydon. United Response provides support to young people and adults across England and Wales with a range of disabilities and mental health needs. Our mission is to ensure that people with disabilities have the opportunity to make life happen and our IT team is a key part of that mission. You will work in a busy environment, providing vital technical assistance to almost 4,000 members of staff across the country.
Find out more about us here
What will you be doing?
As a 1st Line Engineer you will be comfortable with the following:
Windows 7 and 10
Supporting with Microsoft Office suite
Active Directory and user administration
Basic networking principles
Escalating calls to more senior colleagues where appropriate
Providing advice to colleagues via email and by phone
This role offers the opportunity to mix working from home with working in the office on a 50:50 basis depending on the needs of the organisation.
What are we looking for?
To be a successful 1st Line Engineer you should be a personable individual who has the ability to communicate with people with varying degrees of IT understanding. You must have the ability to identify problems and devise solutions in a methodical and timely manner, experience of working within an ITIL environment would be advantageous.
In addition to having sound technical experience and skills, you must be a great team player with a first rate work ethic. Our IT team prides itself on supporting the wider organisation with its critical work in whatever way it requires and it’s critical that whoever joins this team buys in to that ethos.
This role offers a fantastic opportunity to work alongside more senior engineers and gain exposure to more technical aspects of IT support and project work so candidates must have a willingness to learn.
What you get from us
In return for your hard work as a 1st Line Engineer you will receive:
£23,000 per annum
20 days paid annual leave (plus 8 bank holidays, pro rata for part time),
Additional annual leave after 3 and 5 years’ service
Life assurance of 2 x basic salary
Access to free occupational health, physiotherapy, counselling and advice services
Fully paid training and access to nationally recognised qualifications
Travel to work scheme (season ticket loan)
Access to an online shopping platform
Discounts from over 3,500 retailers
This role may involve occasional travel to services or other area offices in addition to regular travel to our Croydon office, the successful candidate would also be subject to a basic DBS check.
Please be aware that United Response reserves the right to close the advert early should we receive sufficient applications. Our interview process will involve two short virtual interviews with senior members of our IT Team where we will discuss your skills and experience and ask a series of technical questions.