Our Customer Service team is responsible for maintaining a high standard, professional customer support used by customers throughout the region. In this role, the Customer Service Engineer will act as the face for the company, making sure our customer needs are met with high quality.
Candidates based around Liverpool will be ideally situated.
The initial products that will be supported are PerkinElmer’s Multivendor service product lines. This may expand to a broader portfolio.
Performs Onsite service, carrying our repairs, maintenance and installation of instrumentation and their accessories.
Provides onsite user training on defined product groups.
Ensures accurate documentation is in place and of high quality.
Relevant education or equivalent experience (e.g. Bachelor in Electronic Engineering or Biotechnology)
3 – 5 years of experience in a Customer Service Environment, preferably with analytical instrument applications.
Experience with Chromatograph Instrumentation.
Strong GxP knowledge would be an advantage
Good communications skills
Strong customer service ethic
Full driving license
What we offer:
Strong technical support and mentoring
Meaningful work with professional customers
Focus on career development
Collaborative and diverse environment