This is an exciting time for ICT to grow in the region and be part of something great. The ICT Service Desk is based in Sale and consists of two 1st line staff offering triage services, fix on first contact and IMAC services. The team is growing, and we are now looking for a 2nd Line Desktop Engineer to compliment this team.
Seen as the ‘go to’ person, you will resolve issues and problems specifically around desktop environments; working as part of a team to fulfil call requests and resolving issues in a timely manner based on prioritises. You will apply your technical skills and knowledge and provide a hands on service in order to deliver ICT to the workforce – this may include remote buildings, home environments and in the main office.
So, if you have expert technical support knowledge around Microsoft Windows, Office and Cloud 365 as well as enthusiasm and excitement for everything IT, then we want to hear from you!
It is essential that you have strong interpersonal and communication skills to effectively communicate with staff at all levels. You’ll have excellent diagnostic capability, good process of elimination and experience of root cause diagnostics. A highly skilled Desktop Engineer, you will also have extensive skills in and around diagnosing and fixing issues associated with basic networking such as; TCP/IP and IP, DNS, DHCP and general PC/laptop network connectivity including WIFI, cabling and network infrastructure along with the internals of a PC/laptop and what makes it perform well.
Use of your own car is a must, as is the ability to take part in the Service Desk on-call rota.
Trafford Housing Trust (THT) is an independent housing company providing more than 9,000 quality affordable homes within the Trafford area of Manchester and across the North West. As a social enterprise, we are a ‘profit-for-purpose’ organisation, striving for a society transformed, free from poverty, inequality and injustice.
We have recently joined the L&Q Group, in an exciting deal that will see us build 20,000 new homes across the NW. This represents ambitious growth and a huge vote of confidence in THT’s team and track record.
What Trafford Housing Trust can offer you:
Trafford Housing Trust encourages a healthy work/life balance with family friendly policies and we offer an attractive benefits package for employees, as well as a competitive and transparent system of pay and reward. These benefits include:
Excellent training and development opportunities
Access to the Social Housing Defined Contribution pension scheme
Free Trafford Leisure Gym Membership
Access to Westfield Health Plan
Annual leave allowance of 31 days per annum
We’re actively building diverse teams and encourage applications from everybody. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
Trafford Housing Trust reserve the right to close the vacancy early, should we receive a high number of suitable applications and therefore we would encourage an early submission
Closing Date: 19th August 2020
Interviews to take place on 26th and 27th August 2020