- Analysis skills
- Microsoft Windows Server
- Active Directory
Grafton Group is an international distributor of building materials to trade customers who are primarily engaged in residential repair, maintenance and improvement projects and house building. The Group has leading regional or national market positions in the merchanting markets in the UK, Ireland, and the Netherlands. Grafton is also the market leader in the DIY retailing market in Ireland and is the largest manufacturer of dry mortar in Great Britain. Grafton has been a publicly quoted company since 1965, with its shares quoted on the London Stock Exchange where it is a constituent of the FTSE 250 Index and the FTSE All-Share Index. Grafton Group operates under 10 major subsidiary companies.
Each of the 10 companies have their own IT teams with Group IT providing shared IT services, including management of the group WAN and secure internet gateways, delivery of shared infrastructure including Active Directory, Office 365 and messaging, some centralised hosting, and provision of shared applications. There are circa 11,000 users of IT across the group.
The Infrastructure Engineers within Group IT are responsible for monitoring, supporting, and maintaining the shared IT services, and delivering projects both to Group and individual companies where they don’t have the expertise themselves.
Respond to alerts from the monitoring platforms on the Grafton Group central services including the Office 365 Tenancy, on-premise and cloud infrastructure.
Working in the Service Delivery function, providing Tier 3 & 4 support to Grafton Group and subsidiary companies.
Manage and support the delivery of Infrastructure projects as required.
Design and implement both new technologies and upgrades or enhancements to existing services.
Regular system administration tasks, including user and security administration, housekeeping, software upgrades, patching, and cyclical health and status checks.
Maintaining and documenting the configuration of the shared Microsoft core services, ensuring that all diagrams and inventory documentation is kept up to date, and standard processes for areas such as user management, group policy settings, and other such standards are recorded.
Maintain a thorough understanding of Microsoft technology, including Azure, Office 365, Exchange Online, and Windows Server and security.
Passionate and positive thinking.
Excellent interpersonal skills.
Customer focused – ability to understand the needs of customers.
Well organised with the ability to plan workload to achieve deadlines.
Excellent problem solving and analytical skills with close attention to detail.
Proactive nature, forward thinking, positive disposition & flexible.
Excellent documentation and process management skills.
Enthusiastic for learning new skills.
Technical Skills and Experience
Windows Server, VMware and Hyper-V.
Active Directory and DNS.
PowerShell and scripting in Microsoft environments.
Management of Office 365 tenancy.
Implementation and management of workloads within Azure.
Network and server management and monitoring tools.
Veeam backup and replication technology.
Dell servers and Dell storage.
Citrix virtual apps & desktops.
Documentation skills using Visio, Microsoft Word, and PowerPoint as appropriate.
ITIL Foundation qualification or the ability to demonstrate a sound understanding of ITIL disciplines is preferred.