This position performs technical support for Agfa Healthcare’s imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment.
The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.
Problem-solving in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
The ability to manage your own schedule when required for field based installations, corrective actions, upgrades and preventative maintenance.
Flexibility to work away from home as required.
To manage return of equipment and parts in a compliant timely manner to ISO and WEEE procedures
To have an empathy to working within a medical environment.
HND or similar in Engineering/Electronics. Qualification in ICT or Computer Science or qualified by experience.
Experience of supporting healthcare products. Ideally CR and DR X-ray systems.
Experience of networking and remote diagnosis software systems.
Ideally experience working in IT healthcare environment (PACS, RIS)
Experience of working safely with electromechanical systems.
Able to fault find basic electronics to component level.
Excellent analytical skills.
Excellent attention to detail.
Ability to use initiative.
Good team player.
Flexible and adaptable.
Must hold Full UK driving licence.