Field Service Engineer ( Brighton - Crawley area)
Do you want play a leading role in supporting the technical needs of Philips Imaging customers and customer service partners? Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment.Then the position of Field Service Engineer (MRI) in the region Brighton/Crawley might be the right one for you!
In this role, you have the opportunity to
Work collaboratively with the wider organization to provide exceptional service to our customers, services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades to products within the Imaging Systems (MRI) portfolio both on-site and remotely.
You are responsible for
The Field Service Engineer will operate at an advanced technical level to provide expert advice & solutions to our customers and colleagues. Your responsibilities will include;
You will provide field based and remote technical support to customers and colleagues in line with relevant training and experience
You will carry out corrective, preventative, installation and field change order activities on complex healthcare systems
You will be responsible for diagnosing mechanical, hardware and software system failures using established procedures and information
You will determine most cost effective repair/solution to minimize customer downtime
You will actively participate in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern
You are part of
You are a part of a regional team of collaborative Field Service Engineers, reporting directly to The Service Delivery Manager and expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.
In this role, you should have the following skills and experience
Level 3 electrical engineering qualification
ONC, HNC or Degree in Electro-engineering or equivalent highly desirable
Experienced logical problem solver with ability to work independently
Experienced in carrying out corrective and preventative works for Imaging Systems (MRI) devices and equipment, ideally
The ability to process knowledge across multi-modality and diverse product ranges
Recognize new technologies and adapts to daily challenges
Deliver high levels of customer service
The ability to communicate well at all levels
A strong interest in carrying out practical, hands-on tasks
Competent in IT/Network diagnosis/system connectivity/Remote service desirable
You are currently living in the Brighton / Crawley area
In return we offer you
We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences.
A competitive basic salary and annual incentive bonus
Access to a wide variety of Company benefits, including matched pension contributions, and the option to purchase additional holiday
Holiday allowance of 25 days a year from the beginning (plus bank holidays)
Learning and Development opportunities through our Philips University
Family friendly policies which offer enhanced maternity and paternity schemes
The Philips Employee Shop allows employees to buy Philips products at discounted prices
We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer comprehensive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions
After a first skype call with the Talent Acquisition Consultant the F2F interviews will take place in the region. Please apply on-line – Good Luck!
Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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