We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
It is an extremely exciting time here at HM Courts and Tribunals Service! We are currently undertaking a first-of-its-kind change programme aimed at delivering pioneering judicial services that better serve the public, and with over £1 Billion of funding this is the most ambitious programme of its kind anywhere in the world.
As part of the Customer Directorate you will be at the forefront of creating and implementing change in our world-leading justice system. The Programme is ambitious and we need resilient, resourceful and adaptable people to make it happen.
User Researcher, Insight and User Research Division:
We are redesigning and rebuilding our courts and tribunal services around the needs of our users. These reforms cover: the physical location and environment of courts, telephony based services and a full range of digital services including establishing new virtual case hearings.
The User Research team’s current focus is producing, through primary research, actionable insights that inform – and then validate – the organisation’s user experience design. The team also helps maintain fundamental design principles of being user led, and adopts agile ways of working and continuous improvement in the delivery of transformed HMCTS services and products.
The team is made up of user researchers with a passion for driving the design and development of user experiences that fulfil HMCTS’s goal of being user-focused and evidence driven. Your research will touch on the lives of every type of citizen as well as a range of other users such as legal professionals and judges.
You will be responsible for developing and overseeing the effective use of user research to inform the delivery of the Customer Directorate.
- Understand and communicate why user-centred design is important and how user research contributes to it
- Support the planning of research activities including the schedule of activities, methods, and allocation of resources required
- Draft discussion guides and help to prepare stimulus materials for research sessions
- Facilitate 1-to-1 sessions and/or focus groups, guide discussions and build rapport
- Arrange research sessions by liaising with venue and participant suppliers
- Take part in the analysis of research sessions to identify key insights for design, policy and operational colleagues
- Contribute to user journey mapping exercises and use them as a tool to support user-centred design decision making
- Work closely with design teams to incorporate user research findings into the design; so that it maintains focus on user needs
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Essential Skills & Experience:
Desirable Skills & Experience:
- Experience of conducting public-facing user research
- Strong research and analytical skills and the ability to communicate the outcomes clearly
- Strong understanding of user-centred design principles and tools
- Understanding of appropriate research methods to generate specific insights into user behaviour and needs
- 1+ year conducting user experience research is preferred - demonstrated expertise in a relevant field
- Experience managing, executing and analysing usability test sessions or focus group sessions
- Experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
- Experience of introducing new ways of working into an existing team or department;
- Experience of working with the courts and tribunals service, within the legal community or justice sector
- Degree in a relevant subject such as Social Sciences, Human-Computer Interaction, Human Factors, Psychology, Anthropology, related fields
Please refer to Job Description
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A civil service pension
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.