- Remote access software
- Microsoft Windows Server
- Microsoft Exchange
- Active Directory
Aspire Technology Solutions is one of the fastest-growing IT companies in the UK. Established in 2006, we have experienced continuous double-digit growth.
We were proud to be named as the North East Business of the Year in the 2020 North East Business Awards.
We provide end-to-end business technology, including infrastructure, connectivity, voice, and managed and support service solutions.
We’re a people-focused business, employing over 150 people, with a culture of continuous development where we like to work hard to deliver outstanding results and have fun along the way. We have ambitious plans to continue to grow the business and be one of the best places to work in the North East.
Our success is driven by our technical excellence and underpinned by our passion for delivering outstanding customer experience.
About the role
We’re looking for a Support Engineer with a strong technical background and extensive experience in Technical Support. The Support Engineer will be responsible for investigating a wide range of technical issues.
We’re looking for someone who is driven and enjoys problem-solving and taking control of situations to deliver technical solutions whilst putting our customers needs first.
Diagnose and fix critical IT issues
Liaise direct with customers regarding technical issues
Identify reoccurring technical faults
Technically assist and support junior technical teams
Resolve technical issues
Managing critical IT outages with customers and efficiently resolve the situation
Knowledge, Skills and Experience Required:
A high level of technical skills is essential for this role, with a good understanding of Networking, Microsoft products and Hardware.
Some of the technologies the candidate would be expected to deal with include: Windows Server, Windows Desktop, Microsoft Exchange, VMware, Hyper-V, Remote Desktop Services and Active Directory. There would also be a strong need for a good level of networking knowledge.
A minimum of 3 years experience in IT
Strong collaboration skills, working with different departments
Good understanding of general MS Server, Virtualisation, Storage and Networking technologies
Full UK Driving License
Excellent communication skills
Excellent documentation skills
Able to work well as part of a team and individually
Maintain awareness of new and emerging technologies
Decision making - displays a willingness to make decisions; exhibit sound and accurate judgement and include relevant people in the decision- making process
Highly motivated - sets and achieves challenging goals
Continually looks for ways to make improvements and quality of service
CCNA or equivalent
VMware and other Virtualisation platforms
Strong troubleshooting ability
Although no formal qualifications are essential for this role, the successful candidate should have the relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.
Location and Working Arrangements:
The position offered is based out of Aspire’s Gateshead Head Office. However, you may, on occasion, be required to work at customer locations throughout the UK.
The working hours will be 7am - 7pm Saturday and Sunday, and 9am - 5:30pm every Friday or Monday.
It is expected that the successful candidate will be able to accommodate changes to their working hours.
Reporting and Department:
The role will report directly to the 24/7 Team Leader and will be part of the Support Team.
Hours of Work:
29.5 per week
25 days annual leave (increasing with length of service)
Health Cash Plan
Critical Illness Cover
Discounted Gym membership
24-hour employee assistance support
Enhanced maternity and paternity pay
Cycle to work scheme