- Communication skills
- Root cause analysis
This role would suit either an experienced NOC Engineer or someone who is looking to move in to that role and eventually in to Network Support. You will have to be based as close to Camberley as possible and be eligible for UK Security Clearance to qualify for this role.
The role will cover 24/7 work pattern based on 4on/4off shift rota (12hours shift)
To provide remote technical support for the Network Services customer base
Provide clear, concise, and accurate verbal and written communication, with the ability to provide technical updates to those who may not be of the same technical level or higher
satisfaction is at the forefront of all commitments.
To understand Telent change management process
To provide timely responses to the incident management process which includes investigation, troubleshooting, diagnosis and data analysis
Recognise, identify, and prioritise incidents in accordance with customer business requirements, organisational policies, and operational impact
Technical ownership of all Telent incidents to maintain customer satisfaction
Clear, concise, and accurate case management
Notify customer and third parties of issues, outages, and remediation status
Trend analysis and root cause analysis to support the Incident and Problem Management processes
Collect and review performance reports for various systems, and report trends in systems and performance to assist the Problem Management Process to improve on future issues
Work alongside the Telent service desk to ensure accurate and timely updates against customer SLAs
To be responsible for the documentation and upkeep of Technical Databases relating to Customers Networks, this
Information is to be held on either a WIKI or KEDB, which will be used in resolving customer incidents and problems.
Expectation to create and peer review documentation, work instructions, LLD, HLD and delivery of new bug information
Conduct fault replication in a lab environment
Supporting Network Operation Centre 2nd Line Engineer in their deliverables.
Document and provide training of Technical Solutions for the NOC
Business Operations Skills – Experience
Technically leading from the front.
Excellent work ethic and a strong sense of ownership
Remain hands-on with technology
Builds trust and a collaborative relationship with stakeholders across the organisation and colleagues within the team
Strives for continuous improvement, delivers and supports new processes and directions
Excellent customer facing and documentation skills
2 Years + Experience supporting Enterprise and Service Provider Networks within a NOC environment
Business Operations Skills – Qualifications
CCNA or JNCIA qualification and working towards a CCNP level Networking Qualification (CCNP, JNCIS, or NRS II)
Excellent verbal and written communications
Problem solving skills
Commercial / business awareness
Ability to work independently
Excellent Employee Benefits:
Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:
33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
Occupational health support
Telent Rewards Scheme
So why choose Telent for your next opportunity?
To build, run and maintain a successful network, you need a connected approach – a team you can trust from strategy to support, and everything in between. At Telent, this is what we do!
As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You’ll help us ensure the most important messages get through – however tough the conditions.
Here are just some of the ways we’re different:
You’ll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.
You’ll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.
You’ll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.
We reserve the right to close this vacancy once we have received sufficient applications.
Telent is an equal opportunities employer and is committed to diversity and inclusion.