Be part of the Business Technology Solutions for Vodafone UK, the team that design and develop our converged communications solutions, drive efficiency through automation and AI, whilst implement the solutions directly with our customers. We help thousands of businesses across the country with our connectivity solutions.
What will you be doing?
As a Cisco ICM/UCCE Engineer you will work with external customers and internal stakeholders to facilitate application discovery sessions to identify the business, technical and end-user requirements for back office & contact centre solutions.
Work with the project team and Vodafone customer account teams to design and deliver bespoke call routing and custom applications on Voice & Contact Centre Platforms (specifically Cisco ICM/UCCE) to agreed timescales & within budget.
Support in-life functionality and optimise application performance by providing chargeable activities to Vodafone customers. To maximise opportunity for future revenues by demonstrating professionalism, skill and expertise that adds value to the client’s business and thereby encourages client reliance on Vodafone.
Who are we looking for?
You will need to have solid Contact Centre Enterprise technology experience including CVP, IPIVR and ICM scripting experience. As well as experience of building and troubleshooting complex call routing and CCE environments. Cisco CVP studio knowledge is critical as well as speech recognition and third party software integration and software and hardware testing and implementation experience.
As well as the technical skill sets we are looking for some with strong communication and presentation skilss and the ability to demonstrate technical knowledge and provide customer consultation with external customers and the wider business.
What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
The future is exciting.
Posting End Date: 20.04.2020