Location: Bolton office or home based
Type: Full time, permanent
BVS Subsidence Ltd is absolutely passionate about subsidence and is proud to offer a fresh alternative to established suppliers in the market by utilising the very latest web and mobile technologies to maximum benefit.
We currently have an exciting opportunity for a subsidence professional to join our successful and expanding team. You will be desk based and take responsibility for managing a portfolio of domestic and commercial subsidence claims through diagnosis, mitigation and repair, working closely with surveyors and supply partners operating in the field. Ideally you would be based in our Bolton office, although consideration may be given to remote home working for the right candidate.
Candidates must be able to demonstrate previous experience dealing with subsidence related losses and have an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this. It is essential that you have a detailed knowledge of structural defects affecting buildings and the ability to diagnose the cause of damage without visiting, based on information collected by others.
You will ensure there is a high standard of communication with all contacts and that the company philosophy, standards, service levels are delivered.
Manage own portfolio of domestic and commercial subsidence claims ensuring service levels are met
Settling / declining claims within our delegated authority limit
Deal with the appointment and management of third party suppliers, such as Arboricultural consultants, site investigation suppliers, drainage repair companies etc, driving claims to settlement
Deal with surveyors and audit surveyor reports
Adhering to customer quality standards and service level agreements
Updating and creatingbuilding repair schedules using our in-house schedule of rates
General Staff Responsibilities
To work in harmony with the Company's vision and values
To attend regular supervisions and annual performance appraisals
To manage and undertake training/professional development as necessary
To promote the use of technology and be self-servicing
Ensure the implementation of information security controls within the team and supplier services, ensure that all applicable policies, processes and standards are followed within your area
Ensure that any action points arising from audits and reviews are completed promptly
Ensure that you understand and agree to comply with company policies
Demonstrate information security positive behaviour
Report any IS concerns, weakness or incidents to the Information Security Forum
To work as part of a team, supporting colleagues and communicating effectively with all
To encourage and support innovation throughout the organisation