The successful candidate will work in a team initially focussed on supporting the School of Computer Science and Informatics and able to contribute to wide technological innovation across the University. This post plays a key role in developing and supporting bespoke, discipline-specific IT services and systems that underpin the research and teaching activities of the School, and in the wider University (where appropriate).
We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK.
The successful candidate will work as part of the Solutions Engineering team within the Enterprise Architecture division of University IT, and alongside a wider network of technically innovative staff, providing a creative, highly professional, friendly and customer-focused approach to a range of technologies, systems and IT services that underpin the research, teaching and administrative activities of the School of Computer Science and Informatics. The role holder will enable the School’s staff and students to leverage existing IT services and contribute to collaborative projects with academic and technical colleagues to develop new and innovative services that support teaching and research activity.
You will need strong Linux system administration experience or have used Linux extensively in a development or academic environment. You should be comfortable with supporting and troubleshooting web applications and automating service provision using open-source stacks (e.g. LAMP, Tomcat, Kubernetes, Docker, etc.) and you will need good scripting skills. Individually, or as part of a team, you will be able to gather and advise on requirements in order to solve complex technical problems across a broad range of technologies.
You will be comfortable working in a fast-paced academic environment. You will be key to the school’s research and teaching success; helping to guide and train others in the use of digital technologies. The role requires you be agile in the management of your workload, enabling you to be responsive and reactive to requests from staff or students. You will be expected to become the subject matter expert for the services that you look after, working with academic staff to support and develop them and to be able to transition services to operational teams as required. The diversity of the role will provide the right candidate with opportunities to develop a broad range of skills and to also develop specialisms. Your specialist skills will support the Enterprise Architecture division when proposing and developing appropriate solutions at a scale required by the University.
This post is full-time, and fixed term for 2 years.
Salary: £33,797 - £40,322 per annum (Grade 6)
Date advert posted: Thursday, 16 July 2020
Closing date: Sunday, 16 August 2020
Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Create or work within matrix-teams of colleagues from across the University to prototype and build enhanced technology solutions that achieve University objectives, proactively changing the delivery according to customer requirements.
With colleagues in similar roles and with established teams, develop new and innovative approaches that support research and teaching activity. Work with IT colleagues to ensure solutions developed are sustainable according to their intended use and associated risk profile.
Provide professional advice and guidance on current and emerging IT Technologies to internal and external stakeholders. Using judgement and creativity, suggest the most appropriate course of action where appropriate, and ensuring complex and conceptual issues are understood.
Support the appropriate scaling of any solutions you have developed and implemented to support a University-wide service as appropriate.
Establish relationships with key stakeholders to ensure role objectives are met, developing appropriate communication links with academic and IT stakeholders as required. Proactively anticipate customer requirements, developing common standards and objectives.
Investigate and analyse specific issues, troubleshoot hardware, software and network problems within the University’s infrastructure; creating recommendation reports, supported by advances in digital technologies (software, hardware and third-party services).
Pro-actively monitor system performance, investigating and resolving faults and problems in a timely manner, either independently or as part of a team. Assess associated risks and specify recovery routines and contingency procedures.
Plan and deliver specific small-scale projects, co-ordinating and supervising project teams created as needed.
Provide technical support, instruction and training to staff and students to be able to use the solutions you develop, and to diagnose, analyse and solve technical problems.
Commit to continuing professional development. Ensure you have knowledge in both existing and new digital technologies within your area of responsibility.
To ensure that confidentiality is maintained when undertaking duties.
To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes.
To perform other duties as required which are not included above, but which will be consistent with the role.
A degree in Computer Science (or a related subject) or equivalent experience / professional qualifications.
Demonstrable experience in Linux systems administration – configuration, operation, monitoring and maintenance.
Development experience in a variety of scripting languages (e.g. shell, PHP, Python, Java, SQL), and maintaining version control.
Demonstrable technical knowledge and experience in problem/ error analysis and resolution, with a demonstrable aptitude to acquire new skills and knowledge.
Able to demonstrate professional knowledge of current and emerging digital technologies with proven experience in developing new processes and procedures, based on such knowledge.
Able to document, train and communicate complex technical solutions to an appropriate level and in a logical and clear framework that can be readily understood by an audience with varying levels of technical understanding.
Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
Excellent interpersonal and communication skills, both written and verbal.
Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance.
Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing both practical and innovative solutions.
Experience of working in an HE institution and in particular, supporting students and staff in learning and teaching and research activities.
Experience and knowledge of Windows system administration - configuration, operation, monitoring and maintenance.
Experience and knowledge of Mac system administration - configuration, operation, monitoring and maintenance.
Evidence of ability to lead and deliver small to medium sized projects.
Demonstrable creative, innovative and logical approach to delivering solutions.
Fluency in Welsh, written and oral.
The School of Computer Science and Informatics is a successful, teaching and research active academic School within Cardiff University. Further information about the School can be found at http://cardiff.ac.uk/computer-science
Further details on the systems used by the School in pursuit of its teaching and research activities can be found at https://docs.cs.cf.ac.uk/
The School runs:
The National Software Academy, an industry-focused initiative based in Newport (http://cardiff.ac.uk/national-software-academy).
The Data Science Academy, a hub for industry-focused postgraduate education, creating highly skilled and employable graduates in some of the fastest growing areas in data science (https://www.cardiff.ac.uk/data-science-academy)
In addition to those mentioned above, technologies/software currently in use by the School include:
Windows 10 with software bundles created using Microfocus Zenworks
MacOS with software bundles deployed through Munki
Ubuntu managed via Ansible
Apache web servers
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