RAC’s Motability Centre of excellence technical team based in Bescot are now looking for a level 3 qualified vehicle technician to join them! This is a fantastic chance to join our office-based team and support our Motability Customers and Colleagues on all things engineering!
In effect as a qualified vehicle technician, you will provide technical support via telephone and monitor all breakdowns Nationwide making all the technical decisions to get the best possible outcome for both the customer and Business in a breakdown situation. Your focus will involve diagnostics and problem solving!
Increasing roadside patrol repair rate through giving expert technical advice, guiding the patrol to a successful repair, reducing the need for additional resource to recover a breakdown.
Increasing patrol efficiency through providing dynamic diagnostic support leading to a quicker conclusion, meaning we can provide service to more of our customers more quickly.
Helping customers to resolve simple issues over the phone without the need of a resource to attend, meaning we can be more efficient with deploying our patrols and getting patrols to our customers that need them most.
Ensuring that our customer receive the correct service in terms of the right resource in the first instance, preventing multiple resources attending customers meaning reduced costs and reduced waiting time for our customers.
Gathering and sharing technical information in the aim to keep the RAC up to date with the current climate.
Managing a case load of technical complaints, liaising with customers, retailers, case managers and Manufacturers
Providing a satisfactory outcome for both customer and Motability Operations
Ensuring retailers adhering to warranty procedure fairly and consistently
The successful candidate will have a Minimum NVQ level 3 in motor vehicle engineering and previous experience working within diagnostics and repair and ideally have a good understanding of workshop diagnostic equipment’s. You will be speaking with multiple customers and colleagues every day so being able to communicate in a high pressure / fast paced environment and still reach a positive outcome is key. As you will be working within our office with a fantastic team of Technical Engineers a good level of computer literacy would beneficial.
In return, we offer a competitive salary and on target annual company bonus, contributory pension scheme, life insurance, 25 days annual leave, free on-site parking across all 3 sites and free RAC breakdown cover. We also offer a range of other flexible employee benefits for you to choose from.