Michelle Denny Recruitment is working with a Diss based distribution company who are looking for a Service Coordinator to join their team. This is a full time, permanent role and comes with a salary of £20,000pa.
Working hours are 8.30am - 5pm with 30 minus for lunch break, Monday to Friday.
The position is an exceptionally challenging one, as the small and friendly Service Department is constantly on-the go, therefore we’re looking for someone who can effectively juggle a consistently high volume of customer enquiries, along with all the accompanying administration procedures (whilst remaining calm and with a smile!).
The working environment is a modern, bright, open plan space, with lots of natural light. The company provides refreshments and a fully equipped kitchen & dining area (with social distancing followed throughout). There’s a free and spacious on site car park too.
Main responsibilities will include:
Taking high volume of calls from customers; dealing with their enquiries, taking messages or passing to the relevant department
Responding to customer email enquiries
Scheduling and booking engineer visits to customer homes
Raising job orders
Scheduling engineer visits across the UK using bespoke software
Accurate up-keep of customer records
Assisting with pricing enquires from customers and distributors
Registration of customer bought products
Skills & Personal Qualities
Competent IT skills with good working knowledge of Microsoft Word & Excel
Customer service experience with the ability to multi-task in a busy, non-stop environment
Patience & empathy particularly as some customers will need more help and technical guidance than others
Excellent communication skills, both written and verbal
Strong organisational ability, with a keen eye for detail
Professional & quick to learn with lots of common sense and a friendly disposition
Due to its nature, this job has the tendency be a sedentary one, so you’ll need to be comfortable sitting at your desk the majority of the day. The office is adjacent to a lovely green area where you can enjoy your break and is a short walk away from Diss town centre.
If you’d like to find out more about this very successful company and their new opportunity, please either apply online with your up-to-date CV, or call to speak with Michelle Denny 01379 779 829