- Microsoft SQL Server
- Software deployment
- .NET Core
About the team
We in Product Systems are responsible for every single item that is on sale in our stores and available on our website, our suite of bespoke applications allow us to support our stakeholders from beginning to end of an item’s life.
If you pop into one of our stores, you will see a wide range of clothes and products but have you ever thought about; how they were made, how they got there and how we have so many colours, fits and sizes of each item? Well of course the real answer is because we have market leading people who; design, source, manufacture, test and dress our items but to support them in doing this is our Product System applications.
We have applications that support our; Buyers, Merchandisers, Designers, Technologists and Product Coordinators to ensure that our items get from an idea in someone’s head right the way through to our customers hands.
We never standstill, we are constantly looking to evolve our technology, our applications and the services we offer our stakeholders. We really are a group of crazy people who love technology, pushing boundaries and answering the what-ifs!
About the role
Working with us would mean exposure to new technologies and ways of working, getting involved in forcing through change and ultimately providing our customers with a better service. Like all departments, we too have challenges with some legacy applications and ‘older’ code languages but who doesn’t love a good challenge?
We can promise you a fast paced environment that is never dull and the freedom and support to express yourself to come up with new initiatives. If you want to suggest a new way of working, an improvement to an application or try a new technology…go for it!
So what does a Product Systems Support Developer do?
Provide application and operational support to our product owners and customers.
Build and maintain long lasting relationships with our stakeholders.
Provide efficient and effective communication with users across all levels of the business.
Maintain our databases and ensure that systems are configured with updated operational data.
Understand the business impact of the Incidents received and prioritise accordingly.
Keep up to date with new applications and new functionality, as well as identifying any systems issues within the existing applications.
Escalation of high priority and business impacting issues to the relevant individuals.
Ensure the integrity of data by recording all actions for Incidents and Service Requests in the ServiceNow Service Management tool.
Provide additional guidance and support to the Application Support team.
Identify and resolve production bugs.
We run a lean operation in a quick paced environment, so we need our people to be able to work efficiently, accurately and well under pressure. We are always working on projects but of course Incidents and Requests too, so our team must be excellent at working both as part of a team and independently.
We love change here at Next, particularly improving the service we offer, our team trail blaze new initiatives and are driven to make ideas a reality. A good sense of humour and being open to comradery is a must, yes we take our work very seriously, but there is nothing wrong with telling a good joke along the way.
Microsoft C# / .Net Framework / VB6 / .Net Core
Microsoft SQL Server 2008+
Microsoft Team Foundation Server
2 years of experience as a developer
Test Driver Deployment (TDD)
Model View Controller (MVC)
Knowledge of Google G Suite.
Retail Industry knowledge/experience.
ITIL v3 Foundation in Service Management+
Awareness of the ITIL Incident process
Awareness of the ITIL Service Request process
Awareness of the ITIL Change process
Awareness of the ITIL Major Incident process