Join us as a Journey Developer
This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future
What you'll do
As our Journey Developer, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.
Day-to-day, you’ll be:
Working with your team to manage the delivery of change from vision and inception through to post-live validation and monitoring
Making sure we consider the brand, customer experience and impacts on engagement at every stage
Using analytics to uncover insights about customer behaviours and commercial performance, allowing the journey to make inherently data-driven decisions
Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
Making empowered decisions to deliver the prioritised digital journey backlog
The skills you'll need
We’re looking for someone to define and manage a catalogue of digital experiences through the Adobe suite, making sure our digital platform is customer-focused and continually optimised in line with our Retail Banking strategy.
We’ll also expect:
Expert knowledge of commercial management and analytics, customer data analytics, or segment management and design
Knowledge of Adobe, SEO, digital marketing, analytics and experience management
Experience in design thinking methodology to deliver propositions
The ability to identify and envision what the future of digital banking could look like
A proven ability to adapt to quickly changing environments
A talented communicator who can inspire and engage both customers and colleagues
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.