TUFLOW Support Engineer/ Scientist
BMT is looking for a customer-focused person to join our UK team as a Technical Support Engineer/Scientist for our TUFLOW hydraulic modelling software. Working from our Leeds or London office, you will be responsible for providing first line technical support for our customers within the UK and Europe and working closely with the wider TUFLOW software development and support team. In this role, you will need to effectively manage incoming support queries, provide expert technical advice, and provide ideas, feedback and participate in the on-going development of the TUFLOW software. The role would suit someone who is inquisitive, enjoys problem solving, is passionate about hydraulic modelling and is committed to providing excellent customer service.
BMT has a worldwide reputation for innovative thinking and engineering excellence, built by every individual and every company within our group. As an Employee Benefit Trust it is in our culture to work to a common goal. We employ the best engineers, scientists and software specialists who have the freedom to think without boundaries, share ideas and play an active role in decision making. Our staff are given every opportunity to fully develop their skills by working on challenging, leading-edge projects, supported by appropriate development and training initiatives. We provide the environment that gives people the freedom and autonomy to achieve their potential, professionally and personally.
BMT are the software developers of the award winning and globally recognised TUFLOW suite of products. A role within the TUFLOW Software Business Unit team will provide direct access to the software developers and support teams. This provides a unique opportunity to receive training and mentorship from international TUFLOW experts, access to new features prior to their commercial release and the ability to influence the direction of the software.
Your main responsibilities will include:
Provide first tier technical support for TUFLOW users within the UK and Europe.
Make judgements and recommendations on technical matters related to TUFLOW software.
Liaises with clients, potential and current, for the purposes of service delivery.
Assist in the provision of technical training courses.
Demonstrates sound knowledge of TUFLOW, systems and hydraulic modelling processes.
Provides input where required on a range of sales, marketing and technical tasks and other projects as required.
Adheres to quality, safety and environmental procedures/standards.
May contribute to or be the author of technical papers as well as conference presentations.
The ideal candidate will have:
Bachelor’s degree in Engineering or other relevant area of study (Geography, Mathematics).
Minimum 2 years’ UK experience post-graduation in hydraulic modelling for flood risk management including use of TUFLOW.
A desire to gain knowledge and understanding in environmental modelling including coastal, sediment transport and water quality modelling.
Knowledge of Geographic Information Systems (GIS) particularly QGIS, ArcMap and/or MapInfo.
Customer facing attitude.
Strong verbal and written communication skills.
Highly organised with strong attention to detail.
Demonstrates initiative and takes a proactive approach to tasks.
In return for your hard work and commitment to us, we can provide the following:
A competitive salary and benefits package
A culture where we actively promote our employees’ development
A wide variety of schemes and initiatives to promote inclusivity and engagement across the business
A flexible approach to working practices
This role would be based from either our Leeds or London. Currently we are operating significant home working in line with government guidelines.
Does this sound like you? If so, please submit your application below.
Please note that within the application, you will be asked about security clearance – please leave this section blank as it is not a requirement for this role.
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BMT Environment UK works with a Preferred Supplier List only. We receive applications exclusively via our ATS.
Please note that we do not accept CVs submitted via email to the HR department or staff within our Operational teams. We will not progress CVs shared on a speculative basis by email and you accept our right to pursue such candidates with no obligation to third party terms and conditions or liability to a fee.
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